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HSBC: Bank account reviews

View other HSBC products
3.93
Based on 1,392 reviews, last reviewed 4th Sep 2026
44% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
46%
See only 4 star reviews
24%
See only 3 star reviews
10%
See only 2 star reviews
5%
See only 1 star reviews
15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026
gancho b's avatar
gancho b

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026
Sam's avatar
Sam
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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

Great Bank

4
Never had a problem with these and been with them for 28 years Reviewed on: 22nd November 2019
Chris Mellor's avatar
Chris Mellor

Friendly and always helpful

4
Every time I have been in there they have been helpful and friendly and always keen to help Reviewed on: 22nd November 2019
Pmliu's avatar
Pmliu

excellent

4
Always satis service been a customer for 25 years Reviewed on: 22nd November 2019
browna77's avatar
browna77

Does the job it says on the tin...

3
...and really that’s it. In terms of perks compared to other banks they are fairly week. I have HSBC Advance and the cashback offers are shocking compared to the Lloyds basic account. HSBC offers are often for obscure companies and only available for online purchases, while Lloyd’s has many mainstream companies which you would shop/dine with regularly and can be used in store, the volume of offers is also much better. Other than that they hold my money securely and it’s easy to use the app, but no more. Reviewed on: 22nd November 2019
Rachel Dayan's avatar
Rachel Dayan

Great customer service

4
No matter what you need, live chat has always been available to help. If they can't they direct me to the best line to call. The fraud team is also second to none. Reviewed on: 22nd November 2019
Nathanjpotton's avatar
Nathanjpotton

Great Bank

4
Consistent, good customer service, could be better overdraft options and fees can be a little high Reviewed on: 22nd November 2019
Darren Harrower's avatar
Darren Harrower

Best bank for customer service.

5
I have never had a problem with HSBC, always resolve any issues promptly and without any hassle. Reviewed on: 22nd November 2019
Rebecca's avatar
Rebecca

Understanding bank

4
HSBC have been very understanding with me when I've been in financial hardship and have given me financial assistance. They have supported me in reducing my debt. Reviewed on: 22nd November 2019
Victoria Hueber's avatar
Victoria Hueber

HSBC Decent Bank

4
Never had a problem with them and they got me out of trouble so many times. Would recommend them surely. Great customer service. Reviewed on: 22nd November 2019
iqzy's avatar
iqzy

Incompetent

1
After attempting to open a premium current account for around 2 months, HSBC's incompetence has forced me to give up. I was told to provide ID at a branch for an unstated reason, then told they would contact me. They never did and when I chased them, I was forced to wait on hold for well over an hour off and on, they told me they had no record of my branch visit before later finding it, they said I was told to visit the branch because my address didn't match (it did) and then they refused the apply because of a criteria that wasn't even stated in the terms. Reviewed on: 22nd November 2019
Heath84's avatar
Heath84

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