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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1378 reviews)

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3.76

Based on 1,378 reviews, last reviewed 25th Apr 2026

13% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

No reward for loyalty Had an hsbc bank account for 37 years. Have a large amount of money in most of the time. I have never received a perk or any kind of incentive to stay... Read more Reviewed on: 16th April 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1378)

Good bank!

Very user friendly and great customer experience. Each time I contacted the customer support, I am always responded to promptly and a satisfying solution is provided. Reviewed on: 21st November 2019

relaible and trustworthy

banked with them for over 50 years without a single issue. Always excellent customer service - bank staff excellent Reviewed on: 21st November 2019

Generally ok

Feel like they could be more supportive considering how long I have been with them when times have been tough they haven’t really helped me. Generally ok but do like their internet banking and their new balance feature. Reviewed on: 20th November 2019

Worst bank

Customer service always tells you the wrong things, illogical way of doing things Reviewed on: 13th November 2019

Long time customers get no help

U been with them 25 years won’t give you an overdraft but can see you in hardship but charge £80 a month you explain single mum and need but help no help off them rather give new customers all there benefit Reviewed on: 13th November 2019

Smooth sailing

Fantastic customer service. Easy to operate. Reviewed on: 5th November 2019

Best bank ever

Friendly and helpful staff. Love this bank as it cares about its customers Reviewed on: 5th November 2019

Effective, efficient, friendly service and great security

I have been using an HSBC account since I first got my own card, and I have never had any problems with the service or with feeling that my money is secure. Reviewed on: 7th August 2019

WOW EXCELLENT SERVICE

Recommend the HSBC premier account great service always available on the phone 24/7 and I cannot fault anything! Reviewed on: 10th July 2019

Great account perks

Had an HSBC account which came with travel insurance. Paid out quickly when I couldn't travel due to a Zika scare in the country I was travelling to whilst pregnant. Reviewed on: 5th July 2019

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