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HSBC: Bank account reviews

Name: Bank account
Rating: 3.77 (1304 reviews)

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3.69

Based on 1,304 reviews, last reviewed 24th Jul 2025

81% decrease in 5 star reviews

in the past 90 days

71% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

I feel my money is secure with HSBC with the use of... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved ... Read more Reviewed on: 5th July 2025

Latest lowest rating:

1

Totally, Seriously Unhelpful I havevan elderly housebound disabled relative who banks with HSBC. He cannot use the phone to ring out, so asked me if I could ring his bank and get ... Read more Reviewed on: 24th July 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1304)

Awful

So angry at HSBC. I left as they never told me if I was in my overdraft and then charged me heinous interest for being in it. First text I got from them was after I closed my account Reviewed on: 11th December 2018

Works for me

Their banking apps work, (unlike another major bank who refuse to make their app work with Android tablets. They have always been fair and understanding with us. Reviewed on: 7th December 2018

Issues with online banking

I often have issues with online banking quite often I am unable to get on to this service. Reviewed on: 6th December 2018

Simple and reliable!

Bank account with good rewards and simple to set up! Customer service is good with an online help chat. Would recommend Reviewed on: 6th December 2018

Good support

Excellent service and awesome support Reviewed on: 6th December 2018

Normal bank account

I opened the first bank account in the UK with HSBC, classic customer service, nothing more than a normal bank. Reviewed on: 3rd December 2018

Friendly and helpful staff

The staff at my local branch are exceptionally helpful and have helped me deal with many tricky situations. Reviewed on: 3rd December 2018

Solid account with good support

Generally HSBC offer good support and a decent account. Reviewed on: 2nd December 2018

Trustworthy

Handles fraud extremely well, always pleasant to speak to and keeps you highly informed. Reviewed on: 28th November 2018

NEED MORE HUMANS

Be the bank that stands out for having lots of real people in their branches. I'm sick to death of spending 10 minutes paying my cash into a machine because it keeps spitting it back out because of a crease or bend or a bit of writing! More counters with humans please. Reviewed on: 26th November 2018

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