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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1351 reviews)

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3.72

Based on 1,351 reviews, last reviewed 5th Mar 2026

2400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

4

, open to all Reliable and professional empathetic open to all always a positive experience Reviewed on: 5th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1351)

Review of the HSBC, Bank account:

Very helpful staff who go out of their way to help you (Kendal branch).

I travel a lot for work and I've often run into problems that HSBC has helped me out with. I once had my debit card stolen and it was difficult to get a replacement while I was abroad. However, the helpful staff at Kendal branch enabled me to get a new card promptly, and they also suggested making my mother a signatory to my account so that she can authorise such processes in the future should a similar situation arise. They really were very helpful! Reviewed on: 2nd January 2016

Great bank

I have been banking with HSBC for nearly 15 years and I have never had an issue. Reviewed on: 1st January 2019

Friendly staff in branch

Always receive a friendly service when in branch. Reviewed on: 30th December 2018

On the whole excellent

Brilliant bank, call centre staff not as great - English most definitely as a second language Reviewed on: 29th December 2018

No problem never

I don't have any problems from 4 years Reviewed on: 28th December 2018

Hit and miss

If you want something forget it. If they want your money they will be in touch Reviewed on: 28th December 2018

Long Term Current Account

I have had the same bank account since the age of 18 years when I opened it for my wages to go into it. That was now many, many years ago and I have never had any problems with my account Reviewed on: 27th December 2018

not good bank

I had horrible experience with the bank and I can not describe it with words Reviewed on: 23rd December 2018

HSBC review

great service quick reply to questions Reviewed on: 17th December 2018

Great benefits with the advance account

Excellent benefits that I use monthly aswell as a good incentive to join the advance account. To give this full marks I feel there branches need to be more staffed because of customer needs aswell as the toll and stress it has on staff Reviewed on: 17th December 2018

Very helpful

Friendly staff, good for financial advice, always willing to help. Reviewed on: 17th December 2018

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