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HSBC: Bank account reviews

View other HSBC products
3.72
Based on 1,351 reviews, last reviewed 5th Mar 2026
2400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
46%
See only 4 star reviews
24%
See only 3 star reviews
10%
See only 2 star reviews
5%
See only 1 star reviews
15%

Latest highest rating:

4

, open to all Reliable and professional empathetic open to all always a positive experience Reviewed on: 5th March 2026
Yrret yangse's avatar
Yrret yangse

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026
Tessa Stewart's avatar
Tessa Stewart
Read all reviews See your review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1351)

Review of the HSBC, Bank account:

Poor customer Service

1
Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023
Patrick B Ryan's avatar
Patrick B Ryan

Could try harder

3
In terms of functionality no complaints, ease of use is good but compared to other banks out there the 'thank yous' you get in the way of cash back offers are poor. Most if all offers are only if you shop online at obscure retailers or those places you would normally shop instore. Take the likes of Lloyds who do mega amounts of cashback deals on lots of places that you eat and shop regularly, with no requirement that you need to shop online! Reviewed on: 9th November 2018
Rachel Dayan's avatar
Rachel Dayan

Great service

5
Helpful ,reliable ,can trust,lots of branches which is very handy as i don't do online banking. Reviewed on: 9th November 2018
Judy Nathan's avatar
Judy Nathan

Easy banking

5
No hassle, no lengthy processes, just easy access to my money Reviewed on: 9th November 2018
Anne Hamilton's avatar
Anne Hamilton

Unhelpful when needed

2
unsympathetic when clients are going through tough times financially and refusing to help Reviewed on: 9th November 2018
rosie's avatar
rosie

Great Service

5
Fantastic bank, great service, great app Reviewed on: 9th November 2018
jrogers's avatar
jrogers

Great service

5
Excellent service in the bank, always very helpful Reviewed on: 8th November 2018
Chezvic's avatar
Chezvic

Good bank

4
Generally good bank with pros and cons Reviewed on: 8th November 2018
Lyssa's avatar
Lyssa

Good friendly service

4
I don’t have to visit the bank often but when I do everyone helpful and friendly Reviewed on: 8th November 2018
Caroline Toner's avatar
Caroline Toner

Reliable Bank Account

4
HSBC have always provided the service I require reliably and without fuss. Reviewed on: 8th November 2018
Jeremy Tunnard's avatar
Jeremy Tunnard

No-fee easy-access savings account

4
No fee but no interest (hence 4 stars and not 5). However; I coudln't fault the bank facilities and friendly staff. Reviewed on: 8th November 2018
matt101's avatar
matt101

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