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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1351 reviews)

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3.72

Based on 1,351 reviews, last reviewed 5th Mar 2026

2400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

4

, open to all Reliable and professional empathetic open to all always a positive experience Reviewed on: 5th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1351)

Review of the HSBC, Bank account:

Very helpful staff who go out of their way to help you (Kendal branch).

I travel a lot for work and I've often run into problems that HSBC has helped me out with. I once had my debit card stolen and it was difficult to get a replacement while I was abroad. However, the helpful staff at Kendal branch enabled me to get a new card promptly, and they also suggested making my mother a signatory to my account so that she can authorise such processes in the future should a similar situation arise. They really were very helpful! Reviewed on: 2nd January 2016

No-fee easy-access savings account

No fee but no interest (hence 4 stars and not 5). However; I coudln't fault the bank facilities and friendly staff. Reviewed on: 8th November 2018

Brilliant service so far...

I joined via bank switch and cannot complain about the service provided. Reviewed on: 8th November 2018

Efficient

Always ready to help when l get stuck with my online banking Reviewed on: 8th November 2018

Bank Account

Need to open more tills at busy periods Reviewed on: 8th November 2018

Cannot fault them

I have always and continue to have good experiences with HSBC. I have banked with them since I was 16 and over the years, whatever query I've had, they've been very prompt with their responses and always very helpful. Staff in the branch are particularly friendly and knowledgable, regardless of what branch I go to. I recommend them frequently to friends and family. Reviewed on: 8th November 2018

great customer service

Really pleased when i switched over to them. Everything ran smoothly. Brilliant customer service. Reviewed on: 8th November 2018

Consistently good

I've been a customer for over 15 years and HSBC have always had an easy-to-use internet banking system and responsive customer service if I ever needed help with anything. They've also never tried the hard-sell on me with any of their other products, which I appreciate. Reviewed on: 8th November 2018

Never had a problem

Paticularly impressed with their fraud team when I had problems. Reviewed on: 8th November 2018

Does what it says on the tin

No frills current account - no bells and whistles and a decent app. Reviewed on: 8th November 2018

Easy to use

Bank account was set up with friendly customer service advisor. Had it for a few years and it’s always been easy to use, particularly with online banking Reviewed on: 8th November 2018

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