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HSBC: Bank account reviews

View other HSBC products
3.93
Based on 1,392 reviews, last reviewed 4th Sep 2026
44% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
46%
See only 4 star reviews
24%
See only 3 star reviews
10%
See only 2 star reviews
5%
See only 1 star reviews
15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026
gancho b's avatar
gancho b

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026
Sam's avatar
Sam
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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

Uninspiring

3
They do nothing awful and nothing amazing. The middle of the road. Reviewed on: 10th November 2018
bob's avatar
bob

Good customer service

4
Good customer service, they always go out of their way to help in my branch Reviewed on: 9th November 2018
Pmliu's avatar
Pmliu

Could try harder

3
In terms of functionality no complaints, ease of use is good but compared to other banks out there the 'thank yous' you get in the way of cash back offers are poor. Most if all offers are only if you shop online at obscure retailers or those places you would normally shop instore. Take the likes of Lloyds who do mega amounts of cashback deals on lots of places that you eat and shop regularly, with no requirement that you need to shop online! Reviewed on: 9th November 2018
Rachel Dayan's avatar
Rachel Dayan

Great service

5
Helpful ,reliable ,can trust,lots of branches which is very handy as i don't do online banking. Reviewed on: 9th November 2018
Judy Nathan's avatar
Judy Nathan

Easy banking

5
No hassle, no lengthy processes, just easy access to my money Reviewed on: 9th November 2018
Anne Hamilton's avatar
Anne Hamilton

Unhelpful when needed

2
unsympathetic when clients are going through tough times financially and refusing to help Reviewed on: 9th November 2018
rosie's avatar
rosie

Great Service

5
Fantastic bank, great service, great app Reviewed on: 9th November 2018
jrogers's avatar
jrogers

Great service

5
Excellent service in the bank, always very helpful Reviewed on: 8th November 2018
Chezvic's avatar
Chezvic

Good bank

4
Generally good bank with pros and cons Reviewed on: 8th November 2018
Lyssa's avatar
Lyssa

Good friendly service

4
I don’t have to visit the bank often but when I do everyone helpful and friendly Reviewed on: 8th November 2018
Caroline Toner's avatar
Caroline Toner

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