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HSBC: Bank account reviews

Name: Bank account
Rating: 3.77 (1301 reviews)

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3.69

Based on 1,301 reviews, last reviewed 15th Jun 2025

30% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

great HSBC app Never had issues while using HSBC bank accounts. App is easy to use and use it for most activities. Reviewed on: 15th June 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 22nd April 2025

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HSBC Bank account reviews (1301)

Helpful, freindly but slightly let down.

Been banking with HSBC for many years before switching and they were very good. Always a freindly voice at the end of the phone and always able to help me with all enquiries big and small. I was however disapointed when I visted a branch to close an account, after i left thinking all was sorted it only came to my attention 6 months later that in fact they hadn't closed the account which amouted to some charges my way which is currently in dispute. Other than this one incident i was very happy with there service and would still recomend them. Reviewed on: 15th January 2018

Excellent Help Solving Problems

We had a joint account and were having problems getting one of the cards reissued. The staff in our local branch were brilliantly helpful and sorted out the issue with the online banking system quickly and efficiently for us. Reviewed on: 13th January 2018

THEY HANDLE MY EVERY DAY BANKING WITH NO PROBLEMS

BEEN WITH THE BANK FOR 30 YEARS AND VERY HAPPY WITH THEIR SERVICE Reviewed on: 12th January 2018

loyal to HSBC

Recently introduced a friend coming to live in uk to HSBC as a loyal customer.I would have like a small incentive for both of us as i was bringing a brand new customer to HSBC and they could have go to many competitors on the high street. Reviewed on: 11th January 2018

Personable and go the extra mile

Found hsbc very proactive and professional when assessing my circumstances and recommending products. I am now in a considerably better position as a result. Reviewed on: 9th January 2018

Very happy customer

I have been with HSBC for over 15 years and have had no problems as of yet. They are always helpful when I have needed assistance and the customer service they deliver is top quality. Reviewed on: 9th January 2018

Great bank

Been with this bank for over 25 years and never had any problems Reviewed on: 8th January 2018

Reliable service.

Trusted service. Easy to use, with no major issues. Reviewed on: 7th January 2018

Good customer service

Very easy to speak to somebody in branch. Reviewed on: 6th January 2018

Awful customer service

extremely unhelpful, rude customer service agents who do not appear to listed to your issues but just repeat platitudes from a script. We had an issue where cash paid in at a branch "disappeared" for over 2 weeks, during which time outgoing payments were bounced and we incurred bank charges. We had to fight tooth and nail to get reimbursed, they refused to admit the error was theirs. Dreadful service. Reviewed on: 6th January 2018

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