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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.34 (211 reviews)

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2.17

Based on 211 reviews, last reviewed 17th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

13%

55%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

erratic access to my account I have been a customer of HSBC a Reviewed on: 17th October 2024

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (211)

Review of the HSBC, Business Banking:

Online experience is great, but the call queue times are epic!

I really like the ease of the online service. BUT when you need to call them the call queue time can be pretty long. When chasing up the application I spent 35min on hold. Gave up in the end...frustrating! Reviewed on: 14th October 2014

No business support, tried chat,email and phone

Terrible ... don’t think there are any staff in as it’s all automated and closed ....I’ve never seen it this bad before ... quests their staff are all playing the covid card and milking it .... Reviewed on: 24th September 2020

Appalling service and hopeless processes

I have been locked out of my account for days for the simple error of needing to change a password. A simple problem that most organisations deal with online within a few minutes. With HSBC this has taken days and still nothing. The on-line system requires downloading a form printing it signing, scanning it and emailing back, which is then ignored. They have frozen my on-line account without any email or warning. Just now I was on hold on for over two hours before the call was cancelled, back on again and waiting. Do not touch this bank, if you are with this bank move. Reviewed on: 15th September 2020

Business internet banking is a joke

From the start it has been a traumatic experience trying to sort out internet banking online banking and all the other names of banking that has got me in a tangle. Not even staff in the branches understand the problems. It is a useless tool that is inherently impossible to use for the lay person Reviewed on: 16th August 2020

If I could rate 0

I wanted to make a payment a week ago for my phone bill, ho-ewer i wast able as my card didnt went trough, once i called bank i was told that my card has been frauded , i explained that it was me who was using the card for jd sports , any how I told that i just want to pay bill for the phone and she told me that i CANT, after long arguments she let me to pay the bill for my phone and told me that she will order new card, i was ok with that, however i asked if i can use this card to buy food and travel home, she said yes, and also that i will be able to take the cash....next day morning i went to the coffee shop and i was with work colleagues and my card declined i was so embarrassed ..after work i wanted to go home when i went to the bus card was declining again, so i went to nearest atm and wanted to take the cash, once i put card in the cash point there was a message than my card frauded and it was swollen /taken by atm,so I left with no card and money as it was Friday after working hours and none of the HSBC banks open Saturday and Sunday. i called bank and complained that i was told that i will be able to use my money while new card on the way but nevertheless my card was taken by cash machine , so i left with no cash no card, i have no familly here i am walking to work every day i cancelled my plans and i also had usines flights and many things regarding work and payments , i have been told that new card will arrive 3-5 working busines days hoewer nothing received yet after 5 days, when i called ONE MORE TIME today, on the phone i understoon that card wasnt ordered at all and she told me that i need to wait 5 more working days which is almost 2 weeks ...i have no word how much ,stress, confusion it cost for me also in regards of my work , business , and all kind of things, only my phone calls to you cost me almost 50£ also i wast able to make many payments and i am told to wait 5 more working days thats terrible that 3 people couldn't order the cards by mistake , and i want a compensation because it cost me a lot of damage not only money wise but physically and mentally. Reviewed on: 12th August 2020

Useless bank

HSBC Bloody useless bank! Been waiting nearly 12 weeks for bounce back loan, chased sign-off docs, signed them three weeks ago, was told money would be in account within 48 hours, still nothing! AND that is after chasing it up upteen times, Bank Manager been on the case for last week, he's getting no-where, apparently. Anyone thinking of joining this bank should think twice, as I know lots of people leaving it! I have been with the bank for 35 years, when it was Midland Bank, since becoming HSBC, it has slowly gone down hill to an incompetent mess! Reviewed on: 10th August 2020

Terrible Likely to collapse

I moved all my money out today. Trying to pay online bills but taking longer than the 10minutes expiry to receive a one-time-passcode . Telephone support wanted to issue a 'passcode by post within 7 days'. I have had a series of terrible customer service interactions & I am now giving up and moving banks. NOT RECOMMENDED Reviewed on: 6th August 2020

Charges free banking for community account

HSBC have never charged for a Community Account held with them for over 20 years. Have had no problems using internet banking and cashier services. Reviewed on: 30th June 2020

Useless bank

It has taken thee and half weeks for me to be able to get back on business banking and that is not good enough because these idiots can’t work out my signature and no the complaint has not worked out to the point I’ve now open up with Barclays Bank well done Hsbc Reviewed on: 9th June 2020

Useless

HSBC is just that useless Hsbc has made me go in to that bank on more than one occasion which is not acceptable cause these dum people can’t sort stuff out , now I reserve the right to sue Hsbs for £100.000 if I come down with the corona virus and if I die because of this I reserve the right for my partner to sue Hsbc for £1000.000 this is not acceptable by any standard and this problem will not go away Hsbc never again Reviewed on: 4th June 2020

Poor service and complex processes

As HSBC premier personal account holder I decided to go with HSBC business account. Regret it. Very difficult process from the beginning. Near impossible to get to the the staff. Internet banking some times does not work. Already thinking of leaving. Reviewed on: 20th April 2020

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HSBC: Business Banking reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

HSBC Business Banking reviews (211)

Online experience is great, but the call queue times are epic!

No business support, tried chat,email and phone

Appalling service and hopeless processes

Business internet banking is a joke

If I could rate 0

Useless bank

Terrible Likely to collapse

Charges free banking for community account

Useless bank

Useless

Poor service and complex processes

Do you have a different HSBC product?

There's still more to see!

Join Smart Money People

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