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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (217 reviews)

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2.15

Based on 217 reviews, last reviewed 5th Nov 2025

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

18%

12%

57%

Latest highest rating:

5

VANESSA - LINCOLN HSBC We have had a number of recent meetings with Vanessa from the Lincoln Branch. The service we received was exemplary on all occasions. Vanessa has gu... Read more Reviewed on: 21st October 2025

Latest lowest rating:

1

The worst bank in the UK by far I am a medium size business owner has has the unfortunate experience of banking with HSBC. They absolutely do not care about SME customers. Huge waiti... Read more Reviewed on: 5th November 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (217)

I am off to First Direct

So here I am, 30 minutes on hold and counting (it’s also the third department I’ve been told to contact) waiting to understand why I am having a refund reversed after receiving an abrupt message at 11.39 saying “we’ve not heard from you” (I missed a call at 11.38). I have banked with HSBC my whole life but even though the administrative hassle of switching fills me with abject horror, I can’t abide the thought of having to speak to their useless contact centre(s) any more. So it’s off to their subsidiary with much better reviews for customer service I go… Wish me luck. And if you’re thinking of taking the £125 incentive to join HSBC, if you value your sanity, please give it a swerve. Reviewed on: 26th July 2021

DEAD SERVICE

NEEDED TO REPLACE MY SECURITY DEVICE! I CALLED AND GOT TRANSFERRED TO A FEW OPERATORS DURING THE CALL TO GET TO THE CORRECT ONE. TOOK 2HRS 10MINS TO FIND OUT I NEED TO GO TO BRANCH AS I FORGOT MY PASSWORD. WENT TOJEWELERY QUARTER BRANCH IT WAS CLOSED THEN DROVE TO TOWN PARKED IN CARPARK AND PAID FOR A TICKET THINKING IM GOING TO BE THERE FOR A WHILE. GOT TO THE BANK, THAT CLOSED EARLIER AS A COVID CASE WAS REPORTED. SO WASTED HALF A DAY. HAD TO COME BACK THE FOLLOWING DAY AND CALL USING THE PHONE IN THE BANK. THATS NO DIFFERENT WAITED 1HR, 40 MINS TO SPEAK TO AN OPERATOR TO GET MY PROBLEM SORTED. THERE WAS NO EMOION SHOWN BY THE OPERATOR OR STAFF TO APPOLOGISE FOR TAKING THIS LONG!! I WOULD NOT RECOMMEND ANYONE TO JOIN HSBC BUSINESS. LOOKING TO SWITCH BANKS NEXT MONTH Reviewed on: 20th July 2021

Very poor Platform and Service

Business phone banking delays of up to 2 hours, bad app ecosystem, slow and inflexible. On the plus side they've been around for a long time, but not in a great capacity. Reviewed on: 5th July 2021

Customer Support

Work forces me to use HSBC, yet over the last 15 years, their customer service has been the worst I have experienced. They never offer any explanations, empathy or suggest anything which help the customer resolve things. You are dealing with people who can only read of screens and are not allowed to think. Reviewed on: 26th June 2021

Dreadful

Accessing HSBC Business account online is a truly dreadful process. The forms don't work properly. The online assistant crashes. When you try to phone to get assistance I waited 2 hours in a queue and never got through. Is there any online bank worse than this? My other account is First Direct, which is a bank that actually works online. Amazing that these 2 banks are owned by the same company. It's almost like the adults run First Direct and the 13 year olds run HSBC Business Banking. Reviewed on: 24th June 2021

DREADFUL

As my old digipass has died, I simply need a replacement Digipass & Activation Code to regain access my multiple business accounts. To clear security easily by face to face, I have been into my local Branch twice who were also able to supply me with a new digipass. Despite clearing secutrity while in Branch, Business Internet Banking's 2 attempts to forward me an Activation Code have failed so far. So I'll have to go into Branch a 3rd time to see if we can resolve this failure. If HSBC business banking is progressing like this, I'll have to review my future arrangements - as it leaves long established, bona fide customers like me feeling helpless in being able to access my own accounts. Reviewed on: 18th June 2021

A totally useless bank

Couldn't pour p**s out of a bucket. Setting up a business account has been a nightmare. Five weeks and counting. Muppets Reviewed on: 14th April 2021

HSBC

I use them online and for basic services, but haven't helped me during the pandemic or when we needed a mortgage! Reviewed on: 7th April 2021

Poor business account .

No help , little support . Phone banking is poor with long waiting times . Reviewed on: 7th April 2021

Appauling service to business customers

not able to process any simple task. Customer service phone - you wait at least 40 min and then you are cut out, to start again. Insisting on some security review and their form does not work on-line. Waiting more than 2 months for a debit card - nothing happened even after ringing them countless time. Threatening me to close the account by letters because of their IT problems. No I am really worried if they close it if I would ever be able to get the money back. The only good thing is that if you are lucky and get through the line, the staff is polite - promising anything, but nothing happens - guess they are frustrated as well. Avoid under any cost. Reviewed on: 20th February 2021

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