Write a review

Go to business site

HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (217 reviews)

View other HSBC products

2.15

Based on 217 reviews, last reviewed 5th Nov 2025

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

18%

12%

57%

Latest highest rating:

5

VANESSA - LINCOLN HSBC We have had a number of recent meetings with Vanessa from the Lincoln Branch. The service we received was exemplary on all occasions. Vanessa has gu... Read more Reviewed on: 21st October 2025

Latest lowest rating:

1

The worst bank in the UK by far I am a medium size business owner has has the unfortunate experience of banking with HSBC. They absolutely do not care about SME customers. Huge waiti... Read more Reviewed on: 5th November 2025

Read all reviews Write a review

About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Review HSBC: Business Banking now

Help others make smarter decisions by sharing your own experience.

Write a review

HSBC Business Banking reviews (217)

Incompetent and malicious

Avoid this bank at all costs. Closed all of my accounts without notice when they finally realised that THEY had made an error (after being told immediately) on my bounceback loan 1 year earlier. Put CIFAS markers against me stating no intention to repay when I had already started to repay the loan which is just malicious!!! Refuse to acknowledge their mistakes and refer you to the Ombudsman instantly without investigating customer assertions. They know they are making mistakes but are not bothered and prefer the lazy route of complaint investigation via the Ombudsman. The Account Recovery Team are ignorant and are not prepared to listen. Quality of replies including grammar are poor, as is the quality of staff they employ obviously. Ironically this Bank is accused of fraudulent dealings on a very regular basis. It’s only a matter if time before they are made to pay for their conduct. Reviewed on: 19th October 2021

A disorganised mess

Mostly awful. The app is hard to use. Getting through to the bank takes ages every time. Most departments don’t know where their responsibility ends and another begins. Each department doesn’t know what other departments do. Mostly the staff are lovely though and doing their best. I am now resorting to capitals. AT THE MOMENT I’M TRYING TO CLOSE MY BANK ACCOUNT AND THEY HAVEN’T CLOSED IT IN SIX WEEKS. APPARENTLY THERE’S A QUEUE. NEITHER HAVE THEY SENT ME THE THOUSANDS OF POUNDS IN MY ACCOUNT THAT I NEED TO PAY FOR THINGS. NEITHER WILL ANYONE TAKE RESPONSIBILITY FOR THIS AND THEY CAN’T CALL ME BACK AS THEY DON’T MAKE OUTGOING PHONE CALLS Seriously hopeless. Avoid. Reviewed on: 18th October 2021

Appauling Service

This bank froze our business account for 3 days. We could not see payments coming in or make payments. Made untold calls all in excess of one hour. They don't seem to give a damn that they are crippling our business. I would not recommend this bank to my worst enemy. Reviewed on: 15th October 2021

Appalling service

Needed to get through to HSBC business banking 1st and 2nd time on hold for over an hour with some irritating voice coming up every 20 seconds telling you thanks for waiting, third time I had an option of a ring back., they did phone back then after a few words the phone cuts of , phoned again fourth time on hold 57 minutes till I hung up Reviewed on: 12th October 2021

Business Internet Banking - Appalling customer service

I too need a new internet banking security card. Tried a few days ago to telephone and was cut-off after 2 hours ! I then tried to web-chat (advertised as quick and efficient). Gave up after 1.5 hours as I couldn't sit looking at my ipad any longer) I then logged a call-back today over 4.5 hours ago - still waiting! Reviewed on: 12th October 2021

Absolutely appalling 2 hours and still counting trying to get through

You have to speak to someone to get a new security fob, so have no choice. We will be changing bank accounts Reviewed on: 5th October 2021

safegards threaten to clse my account

I banked with hsbc for 28 years savegards gave an ultimatum message online " Do or Die" it was shocking. I am going to move to another organisation to treat me with respect. Reviewed on: 20th September 2021

Very poor

Poor no one seems able to take responsibility passed from pillar to post. Still very happy to take my money though. Reviewed on: 15th September 2021

Long waiting time - lovely staff

I waited hours to connect to register a new security device. Ben, who dealt with me was the nicest customer service agents I have come across in a very long time. Thanks Ben Reviewed on: 3rd September 2021

How HSBC continue to trade is amazing to me.

A Premier and multiple business accounts holder. HSBC has really shown how little they care about their customers. Its staff have no idea what they are doing, and rather than help, they put you on hold and then 'accidentally' cut you off. With millions about to hit an account, the person handling the account could not be found and a reply from their HSBC email simply said they are no longer handling the account - no forwarding contact or number to call. Their practices have literally cost me money and customers. As of next week, I am moving all of my business, savings and mortgages, to another bank. How HSBC continue to trade is amazing to me. I am in no way embellishing, they are awful to work with; and not cheap. Adam Reviewed on: 6th August 2021

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Business Current Account
from Unity Trust Bank 4.00 from 1 reviews
Business Banking
from Lloyds Bank 2.52 from 145 reviews
Business Account
from Starling Bank 4.89 from 7590 reviews

Want to see more from HSBC?

Stocks and shares ISA
from HSBC 4.76 from 6 reviews
Home Insurance
from HSBC 4.46 from 7 reviews
Regular Saver
from HSBC 4.42 from 25 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub