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HSBC: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 3.77 (97 reviews)

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3.77

Based on 97 reviews, last reviewed 17th Apr 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

48%

23%

20%

Latest highest rating:

5

great rate mortgage, easy to use app great rate mortgage, easy to use app Reviewed on: 17th April 2026

Latest lowest rating:

1

Late new mortgage offers and fund genocide HSBC used to make you a new mortgage offer 6 months prior to your deal expiry date, but they've now reduced this to 3 months which gives you less oppo... Read more Reviewed on: 16th April 2026

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About this product

HSBC is a financial services provider offering a range of products and services, including a variety of mortgages. A fixed rate mortgage has a set interest rate that lasts a specific period of time, usually between two and five years, but sometimes up to ten. Make sure you’re confident with the terms, conditions and interest rate of a mortgage. Always ask the lender or an independent advisor if you need help understanding your options.

Buying a house is a big financial decision in anyone’s life, so finding the right mortgage is important. At Smart Money People, we collect HSBC fixed rate mortgage reviews to make your decision-making process easier. Gain valuable insight by reading genuine experiences from existing borrowers.

If a fixed rate mortgage sounds right for you, learn more about HSBC’s product on Smart Money People. Find out why borrowers chose this mortgage and how satisfied they’ve been throughout the term. Learn more about the application process and how supportive HSBC was throughout. Find out the main pros and cons of the product. Make an informed decision when choosing your new mortgage by reading our HSBC fixed rate mortgage reviews.

Perhaps you’re already an HSBC fixed rate mortgage customer? Why not share an honest review with our community? Tell us why you chose the product and what the main pros and cons you’ve experienced are. Did you encounter any problems throughout the process, and if so, how well did HSBC handle them? Has the lender kept you up to date with any important mortgage news or updates? Whether good or bad, write a HSBC fixed rate mortgage review today. Together, we can help people like you make better financial decisions.

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HSBC Fixed Rate Mortgage reviews (97)

Good product

Easy app and overpayment service Reviewed on: 19th January 2023

This bank will crush your hopes, sanity, and process of buying a house

Horrific communication and people that just don't care about you. Go with them and you SERIOUSLY risk jeopardising getting your property at the last hurdle. They almost caused us to lose our property purchase at the last minute because they lost a fax... This fax contained three simple questions from our solicitor that they needed to say yes or no to. It took them 2.5 months!!! At first, they said they lost the fax, so our solicitor re-sent it 4 times and by post in the end. Then every week it was "our system is not showing it" then every week it was "we will respond in 48 hours hours" never happened... We went from call centers in India to the UK complaints department who couldn't access each complaint file or couldn't get in touch with the right person. It's a circus of a bank fronting with large ad budgets and branding to make it seem more reputable. The seller almost pulled out from us because of this. Imagine going through all the hellish process of solicitors back and forth to them lose your house because money-grabbing HSBC does not care about you to just look at a 5 paragraph email and say yes or no. Go with a smaller bank that will give you attention. I am evening removing my personal banking with them and my business banking with them and advising all my friends and family to do the same. I have zero confidence in their care or their ability. Trust me, this bank will add HUGE stress to your life. It's just not worth it. Reviewed on: 12th January 2023

Good products, dodgy back-end

Poor climate rating puts me off, but was by far the most affordable product. Reviewed on: 17th August 2022

Fair Rates

My first mortgage and it had been a pleasure to deal with them. Reliable and never had any issues. Can see how much I am paying off on the app so meets my needs Reviewed on: 13th August 2022

Easy to deal with

Great support when rate updates needed - good products and market beating approach to service Reviewed on: 13th August 2022

Absolute shambles

HSBC are an absolute shambles. We've had various mortgages in the past with HSBC with no issues, and because the advisor cannot correctly identify me as self employed as I own 65% of the company that employs me, the underwriter knocked us back. We are now sorted with another provider. But it doesnt end there, they forgot to cancel their own valuation survey of the property afterwards and so the people we are buying off are getting bothered by HSBC valuation at their doorstep for a mortgage we've been rejected for. Will never use HSBC again and would never recommend to anyone Reviewed on: 14th June 2022

Good rates

No problem so far each review get lowest rates Reviewed on: 21st January 2022

Responsive to need

You can have a personal meeting with your mortgage broker and discuss realistic needs Reviewed on: 7th September 2021

Poor customer service

Despite a relatively straightforward application and approval process, now we have the mortgage, customer services fail to pick up the phone every time we call. I requested they change the bank account they take our payments from, completed on the phone, then continued to come out of the wrong account. Another hour today spent trying to get through to them on the phone and still on hold. When we come to remortgage, we won't be sticking with HSBC. Reviewed on: 6th September 2021

Offered vastly lower amount going direct

Looking to remortgage, went through a broker who got me a good deal through HSBC - however, as my existing mortgage is with HSBC he couldn't proceed on my behalf and he was told I had to go direct. Going direct HSBC could only offer me £75,000 (or 40%) LESS than I'd been offered through the broker, and elsewhere. Absolutely useless. Reviewed on: 6th July 2021

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