Write a review

HSBC: Premier Bank Account reviews

Name: Premier Bank Account
Rating: 2.91 (75 reviews)

View other HSBC products

2.83

Based on 75 reviews, last reviewed 16th Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

13%

38%

Latest highest rating:

4

good and esay access, no big issue so far good and esay access, no big issue so far Reviewed on: 12th April 2024

Latest lowest rating:

1

Ridiculous time to replace a credit card. We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it ... Read more Reviewed on: 7th July 2024

Read all reviews See your review

About this product

HSBC Premier is a premium current account that offers a range of services.

To be eligible, you’ll need an annual income or savings and investments of at least £100,000 or be an HSBC Premier customer in another country. As a customer, you’ll get wealth management support, travel benefits, priority service and rewards.

HSBC Premier reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Premier Bank Account reviews (75)

Review of the HSBC, Premier Bank Account:

terrible service, inflexible and unhelpful

HSBC sent us a KYC pack to fill in, in spite of us having been customers for over 20 years. We had just moved house and explained than we did not yet have the required utility bills to provide them with proof of address. They froze the account, stopped an incoming deposit and bounced all the direct debits. Customer services just kept repeating the same nonsense about their procedures. We closed the account. HSBC refused to transfer the direct debit details to our new account, saying we still had not complied with their KYC procedures. I will never recommend them to anyone. Reviewed on: 30th December 2016

Pretty useless. Service very far from premier.

Theyve sent all their premier staff home during Covid so there's no point in having this account. There wasnt much point before as the numbers on their contact cards are invalidated every time someone leaves and you cant get through. You cant contact your local branch anyway. Reviewed on: 3rd June 2021

HSBC is still in the 20th Century

Huge mistake moving my account to HSBC Premier. The simplest tasks take an age, constant form filling by post. A letter from HSBC takes 14 days to receive and they attempt to blame Royal Mail. Their chat people are clueless and lie . Avoid Reviewed on: 8th May 2021

Awful, bureaucratic, hellscape

Absolute worst bank I’ve ever used, and I have used many. Seems even the simplest of things is made intentionally hard to do, often gated by tedious process and sometimes even actual paperwork. Support agents often have little to no power to help you solve problems. Stay away. Far far away. Just closing my account took three months of constant fighting - I regret ever having registered. Reviewed on: 24th March 2021

Nothing 'Premier' about it!

Second month in with HSBC Premier and still not been assigned a relationship manager... after two phone calls to them - nothing back. Online chat response is non-existent. Generally rigid, impersonal and run of the mill basic banking services - my basic TSB account was better than this. Don't get sucked in with the 'Premier' label - it's a marketing gimmick - there is absolutely nothing 'Premier' about this service at all! Reviewed on: 3rd August 2020

Ok bank

No better or worse than any other bank Reviewed on: 7th February 2020

Fantastic service

My son was the victim of a ATM fraud and when I made a call to report it as it was happening they gave me the opportunity of cancelling his card for him even though I wasn’t the card holder. I thought that was amazing as the perpetrators were still at the scene harassing my son. Amazing judgement call by the HSBC staff member Reviewed on: 7th January 2020

40% interest (just shy of) coming in 2020

Had my account since 2005 and always operated it within rules of useful for cash flow £5000 overdraft. This month they reduced my overdraft to £1000 & let me know from April they’re charging nearly 40% for it. Many better deals about and nothing special about this account any more so I’m binning them off Reviewed on: 26th December 2019

Good products, great service

Service really sets Premier apart. I appreciate the range of products, which could be wider (no LISA for instance), but having travel insurance included and points earnings capabilities for the corresponding credit card are pluses. Service is prompt, polite and useful. Reviewed on: 21st November 2019

Great product with benefits

Have been Premier customers over 20 years. Special treatment. Reviewed on: 5th November 2019

HSBC PREMIER Customer Service differ significantly between UK, Hong Kong and Indonesia

If you are an HSBC Premier customer in Indonesia, the customer treatment you received is very exclusive and special it really make you feel like VIP. In Hong Kong, the customer experience is good but not very exclusive and there are loads of customer occupying the Premier lounge. In UK, specifically Newcastle, Sunderland and Morpeth branch, where some branches have no Premier section, you are just one of the masses, sometimes ignored and have to wait forever for the staff’s attention. Reviewed on: 15th April 2019

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Personal Current Account
from Bank of Ireland 4.22 from 13 reviews
Bank Account
from Habib Bank Zurich plc 4.82 from 3 reviews
Current Account
from thinkmoney 2.52 from 69 reviews

There's still more to see!

HSBC has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub