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John Lewis: Car insurance reviews

Name: Car insurance
Rating: 2.12 (33 reviews)

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1.88

Based on 33 reviews, last reviewed 3rd Oct 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

15%

12%

61%

Latest highest rating:

5

Credit Solution I have been making regular payments on a loan that was opened in Oct 2022, but my lender did not report my account to the credit bureaus until Feb 202... Read more Reviewed on: 29th March 2023

Latest lowest rating:

1

Avoid JL car insurance, they use Carpenters Solicitors Don't use JL car insurance, they use Carpenters Solicitors. Your case will never be resolved even when you're not at fault. JL are aware of the solici... Read more Reviewed on: 3rd October 2025

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About this product

You can apply for John Lewis car insurance online or by calling for a quote.

With John Lewis car insurance, you’re covered for windscreen repairs and if you accidentally put the wrong fuel in your vehicle. Protected no claims is available as an add-on, it’s not included as standard.

John Lewis car insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Car insurance reviews (33)

Review of the John Lewis, Car insurance:

They just cancelled our policy! - clueless reps on the phone -

We received our automatic annual renewal offer and were happy with it, so we decided to let the renewal go ahead. Then on the morning of the renewal day, we received an email saying that our policy was cancelled.! We got on the phone we them only to find out the reps were clueless, and no one was able to give us an explanation, but we lost our quote and the policy altogether. Then they said that we would need to apply again, for which we were happy to do so, but they blamed "system problems" and asked us to call the following day again. So the next day, we called them only to find ourselves in a similar situation, clueless reps, and this time they just told us that they cannot offer insurance to us anymore. ???? Never Again. Reviewed on: 23rd November 2022

Been with for years but haven't renewed!

As part of my car insurance package, I usually buy car breakdown, legal protection and excess protection. This year, after receiving my policy renewal, I checked their website, and noticed John Lewis were giving breakdown insurance free for the first 12 months. I phoned to negotiate my renewal, and I was basically told 'Not negotiable, take it, or leave it!' I mentioned the free car breakdown and was just told I wasn't eligible. End of......so, end of my insurance with John Lewis, after a number of years. In the past, I have been offered JL vouchers as an incentive but not this time. I am of an age where I don't mind paying a little extra for peace of mind but I do expect good customer service and respect. I was very disappointed with the attitude and, as a result, they have lost a loyal customer. I shall do likewise when my other John Lewis products come up for renewal. Reviewed on: 28th October 2015

Making claims isn't always very easy

I had a car accident and needed to make a claim. The service wasn't bad, but things felt like they were taking longer to conclude. Pro is that staff were friendly Reviewed on: 13th October 2014

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