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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (877 reviews)

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1.33

Based on 877 reviews, last reviewed 14th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Uncompetitive time to pay John Lewis Mastercard have a significantly shorter period between bill date and payment date. So much for never knowingly undersold. Spivy and mean mi... Read more Reviewed on: 14th October 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (877)

Review of the John Lewis, Partnership Card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Bad Day Finanancial services

Had the old John Lewis card for a number of years and always been very happy with it, however JL took the decision to change provider to a bunch of cowboys called New Day Financial services. Presumably this was done to save them a few quid as previously administerecby HSBC.Well, the old adage of paying peanuts and getting monkeys is certainly true for these. Almost impossible to get hold of, and random unrequested freezes on the card, leaving you looking stupid in a shop making the card little better than pointless to have.. Worst thing is after eventually getting through, they conduct an "investigation" and finish up saying the cardholder requested the freeze. How can they when didn't know it was possible and have no idea how to do it? Save yourself some trouble anf get a different card Reviewed on: 21st February 2023

the new provider is rubbish

The customer support representatives are nice but the product once taken over by the new supplier took a steep dip. Anyone today would offer me double the limit they do and they can't explain apart from some bs why they are afraid to offer a decent limit Reviewed on: 20th February 2023

rubbish service & lack of customer contact

Card was locked up after several swipe attempts & pin insertion. The card is a total waste of space. Phone to customer services says it offer contact to unfreeze on selection of items but the only option is to freeze which is not acceptable as it does not permit any payments. You cannot speak to anyone or email them with your problem . Their chat line is not working. When I have paid outstanding balance the card will be cut up & the account closed. My other cards work perfectly in stores without this irritation or online. Wrote complaint to John Lewis direct about NewDay but all they did was send it on to Newday who unethically texted my wife about the complaint I had made. What an awful way to conduct a business. Reviewed on: 15th February 2023

Awful

Unable to use unless you speak to someone,No good for online payment. Reviewed on: 14th February 2023

If it's not broke don't fix it

I have ditched the card, appalling service as tried to pay in full and it went pear shaped. Now have a ' real bank ' credit card, easy to understand and 4 weeks to pay .. John Lewis should be ashamed Reviewed on: 13th February 2023

No Problems with Partnership Card

Trouble free switch to new card provider: no problems: same credit limit: monthly direct debits with no issues: second card holder arranged with out difficulty: but I was not expecting problems: if you have a bad experience go to another card! Reviewed on: 10th February 2023

Sadly A Change For The Worse

My John Lewis card, when managed by HSBC, was my goto card and I used it consistently every month even paying for holidays on it. The change over to New Day was a bit complicated and I had to pay 3 times in the first month. I find the credit period has been reduced and this extra payment at the start of each month is un unwanted additional thing to think about. I no longer use the card and would not recommend it. The wrong move John Lewis. Reviewed on: 8th February 2023

Payment returned to my bank

Set up payment for 2nd Feb. The payment was returned to my bank. I had payed previous payments to the card with no problems but checked the details anyway. No notification from new day that they had returned money to my bank . Just as well I checked my bank statement! Reviewed on: 6th February 2023

New Day, New Nightmare

Like many other JL existing credit card customers I had to apply for a new card when JL changed the finance company from HSBC to New Day had a credit limit of 13k now just £250 this make the card unusable due to the low limit. Contacted New Day to ask why and they just sent an automated response asking me to provide countless bank statements to prove income. I paid my credit card in full every month white is this not used to prove I can afford it. I will now be cancelling this card. Very poor decision by JL Reviewed on: 6th February 2023

Simply not as good

I find it really frustrating that I now only get 2 weeks to pay my card..that's not really the idea of a credit card. Also my daughter who has just got her first jl card gets a month to pay..why is that???? Looking at your transactions on the app or actually on your physical statement is not as clear. And most annoying of all when I want to make a payment it does not link to my banking app so asks for my log in and use of a card reader every time. Don't change what is working brilliantly jl. Reviewed on: 5th February 2023

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