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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

NewDay are a total disaster

John Lewis what have you done? Why have you changed to NewDay? They are a complete disaster as a credit card provider. They now allow 16 days from the statement date to pay it. Two when you take into account the postal times and the time for payment to clear you have a few days to pay it. Their customer service line was terrible. I was concerned about the poor review NewDay were showing online but decided to give them a chance. 1 month and 16 days was too long. I’ve used the JohnLewis card for probably 10+ years but this change to NewDay is the end for me Reviewed on: 5th November 2022

Disgraceful

Spent hours trying to make a payment , had to phone, eventually spoke to a very rude person who said I had to pick any account ….house of Fraser, next etc. as long as the reference no is entered. They said the payment was unsuccessful only to now hear they have taken TWO payments of over a thousand pounds !! Now have to try and phone them again to sort out. Very disappointing , don’t expect this from John Lewis. Reviewed on: 5th November 2022

Unfit to be providing financial services.

Paid off last month’s statement in full but asking me to pay again on website. Still waiting for next payment details. Can’t fault when services were provided by HSBC. A Monopoly money outfit which needs investigating by FCA. Sharon White needs to be fired Reviewed on: 4th November 2022

John Lewis should be embarrassed to be associated with newday

The worst most stressful and worst company to date I have dealt with I feel sorry for the staff having to deal with frustrated /angry customers Newday systems are frankly pathetic and cont complete a simple transaction for the second month . To date over a two months period I am on my fourth direct debit set up interest and late payment fees added and refunded several times. Beware Newday actions may effect your credit score, Interestingly I can’t even close the account until new statements are generated. Good luck to anyone joining Reviewed on: 4th November 2022

What a cock up

Transactions which were displayed one day have disappeared the next. Do I have to transfer direct debits myself? Level of security is less with no password. Why have they done this? Old card was great and worked well. Aside from above problems, the site is distinctly user unfriendly. I hate it hate it hate it Reviewed on: 4th November 2022

Useless

repeatedly says payment declined and then when the purchase is made on a different card it shows that the original payment on the partnership card as pending . whenever I phone customer services to complain they just say take it up with the retailer. Reviewed on: 4th November 2022

Appalling customer service

New day are a rubbish company, with no customer service,the new JL credit card only seems to work in the UK ,the card gets continuously blocked, therefore you have to wait an age on the phone to get it unblocked. I was given a pathetic excuse that it was for my own benefit for fraud prevention, by one representative it's excellent fraud prevention if you can't use your card ??? When you phone customer service and eventually get through, you're given various excuses as to why the problem has occurred,but nothing is solved. The absolute embarrassment of your card being refused is completely lost on them . I'm sorry John Lewis, I loved your old card and I had nothing but happy experiences with it. Don't get the new card avoid these people they're hideous,they don't deserve anyone's business Reviewed on: 4th November 2022

Shame on you John Lewis

Appalling choice of new service provider by John Lewis. Don’t touch New Day with a barge pole if you are a creditworthy customer who clears their balance in full. I held a John Lewis Partnership Card for more than 10 years, clear my balance in full each month, have an unblemished credit history & a healthy income and have been rejected by New Day. I appealed the decision but to no avail as ‘I don’t meet their criteria’. Somewhat ironically I also held two other cards with New Day ( not through active choice but because they took over servicing the Debenhams card & Laura Ashley cards. I don’t use those cards and am so incensed at being declined for the new John Lewis Card, the one I used regularly for day to day expenses, I’ve cancelled them. Having read the other negative reviews about New Day I am now relieved that I was rejected and won’t have the hassle that so many are experiencing. My anger was never about access to credit - I have other cards with ample limits - it was about being treated appallingly by a John Lewis, a company with whom I had a long standing relationship. The John Lewis leadership team failed to ensure that their loyal customers were protected. New Day has effectively ‘bought’ an existing ‘book’ and could have migrated JL customers to their database without any need for them to re-apply. John Lewis has failed to acknowledge that our relationship is with them, the retailer, not with New Day. For customers the ‘back end’ process should be invisible but this hasn’t been the case and as a result John Lewis brand reputation has taken a massive hit. I am just one of many who will now take my spend elsewhere. Shame on Dame Sharon White and the Executive Leadership Team for plunging John Lewis deeper into the mire. Reviewed on: 4th November 2022

So sad

Where do I begin? Drowned in introductory emails Very confusing info. regarding statements Slightly threatening emails Lack of info. about payment Attempt to pay over the phone failed No info. on account details for setting up a direct debit. Worried about how to pay How could one of the icons of British retail businesses fail so badly? Once payment has been achieved it is bye bye John Lewis after many years of receiving an quality service and being a loyal customer Reviewed on: 3rd November 2022

Their site is now 'unavailable'!

I have never dealt with a more useless company. Having failed miserably to download their app (they're asking for the expiry date of my card which I STILL haven't received and the temporary details do not include the expiry date). I tried to contact them and now the site is unavailable. All evening it has been saying 'System currently unavailable, please try again'. If my card ever does arrive I shall probably send it back. I don't choose to deal with inadequate companies. Reviewed on: 3rd November 2022

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