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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

New Day declined my application for thd new card

Like many other peoples recent reviews, was astonished that my application was declined. I use John Lewis and Waitrose as a preferred shop. Have tried to contact John Lewis who transferred me to underwriters. I was made aware that it would be a long wait which I was happy with. After about 10 minutes waiting, they hung up on me! JL did not seem concerned about the decline - suggesting I did something wrong. I pointed to the reviews posted here but they still did not care. Time to find a new preferred store Reviewed on: 12th October 2022

Appalling credit card

Impossible to set up payment details from bank to show JLP. Receiving text messages to say a payment is due when it has been paid and no statement received at that time. Call centre unhelpful and slow to answer. Seriously considering changing to another provided. Why on earth did they change something that seemed to work so well. Have held a JLP card since they started. Reviewed on: 12th October 2022

How to lose loyalty

It took forever to find my outstanding balance. I wanted to clear my balance. I have had a JLP card since 1978. This whole card change has been a mess. No information until the last minute and no assistance with the transfer. I'm elderly . I could have done with clearer instructions re activation of the new card. The NEWDAY operative was super BUT it's still not operational. JLP are not responding to me. I had to contact lost and stolen cards for help with regard to the information I needed. Exceptionally helpful woman BUT this is not her job. I have paid my balance in full but I will not be using JLP again. That's 44 years of loyalty lost. Never knowingly undersold.? Currently undervaluing the customer. Reviewed on: 11th October 2022

John Lewis needs to sort this out!

Like many others, I have been refused a new card by Newday, the providers of the replacement partnership card. I have been told I have to sort this out with Newday as JL cannot help me. I'm still hanging on to speak to someone there after 20minutes so I'll probably give up soon. I have a 999 credit rating (just checked online) with no problems at all. I have been a loyal customer with John Lewis for more years than I care to remember and I am disgusted at having been treated like this. I have a £10K credit limit on the existing card and always clear off the balance monthly. I suppose they won't make any money out of me so my business will need to go elsewhere. John Lewis have badly let their loyal customers down. Reviewed on: 11th October 2022

absolutely appalling

i have never ever been in debt on a CC or not paid but now I am, for some reason my initial payment never went through so i used the app to check i had the correct details to tranfer. the agent on the app chat gave me sort code/account and i then transferred over the money he then realised he gave me the wrong details so i paid over £500 into another of their accounts I am now waiting for the money to reappear on my account so i can try again. In the mean time I am now a late payer, can not use my card and possible now have a bad debt showing even after two calls - one that cut off after 30 minutes of conversations I am no where my suggestions DO NOT USE John Lewis you have really got this wrong Reviewed on: 11th October 2022

John Lewis Partnership Card

Like many others on here I have had a JL credit card for a number of years with absolutely no problems. At their request I applied for a replacement card with their new partners New Day but was rejected for no apparent reason. I have a good credit rating and pay off my credit card balance every month. Complaints to both New Day and John Lewis have met a brick wall. I will be taking my business elsewhere. Reviewed on: 11th October 2022

Total catastrophe

Received the card ok but since then payments to them have been lost. They don’t seem able to tell me the correct payment details and gave my bank details and said to use a Debenhams reference! Once I have cleared my total balance by DD I am unlikely to use it again. Reviewed on: 11th October 2022

john lewis new credit card

have a held John lewis card for years 14000 credit limit and paid off in full each month applied for their card and was rejected with no reason at all. Then told old card cancelled end of month . A disgraceful way to treat a loyal customer. Reviewed on: 10th October 2022

John Lewis - name and shame!

Have been a John Lewis Partnership Card for 15 years, I have a £25k credit limit and pay off the card monthly - I have been refused a card by JL's new provider but no-one will tell me why. Shame on John Lewis - could I have never have thought I would describe this organisation in this way. Reviewed on: 10th October 2022

Just awful

Like others.. loyal JL customer but rejected for a new card. Just bought a dishwasher and coffee machine from another company. Reviewed on: 10th October 2022

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