Write a review

John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

View other John Lewis products

1.34

Based on 874 reviews, last reviewed 25th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

Read all reviews Write a review

About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

Smart Money People is the UK's leading financial services review and insight hub. Together, we can make financial services work better for everyone.

Review John Lewis: Partnership Card now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Partnership Card reviews (874)

Ageism is illegal

Ageism is illegal around the modern world. But it seems NewDay and John Lewis will take their chances with the law and the Financial Ombudsman. I've written for clarification of my interpretation of the NewDay approach to "responsible lending". At 60+ and now retired since first having the JLP card for many years I'm now surplus to requirements. I have a 999 credit rating and a good pension. I've been refused the replacement card by NewDay. Whereas my son who's in his first low paid job with no real credit history was successful and had his credit limit tripled without even asking. Actually to a level he could never pay back. NewDay are irresponsible lenders and either by design or stupidity have discriminated against aged JLP customers, who will take it personally and not return. In my written exchanges with John Lewis and NewDay, they have both avoided a response with any reference to Ageism. I've made a formal complaint to the Financial Ombudsman as it is illegal to knowingly or indirectly act in a way that financially discriminates. The outcry on t'internet is palpable. This is John Lewis's "Ratners" moment and they appear to have a new slogan... Never Knowingly Going Under. I feel for the "partners". I would bet that JLP will not recover their current staggering seasonal debt by this Christmas and January sales as normal for the sector. Watch this space. I'd guess Dame Sharon White will be needing to take dramatic action early 2023. Clearly the crucial strategy of customer retention doesn't appeal. Reviewed on: 3rd October 2022

free credit period chopped!

The previous HSBC run card wasn't perfect but at least I could get minimum 25 days' free credit. New day only gives 15 days between statement and payment which is a significant reduction in utility and value. Reviewed on: 3rd October 2022

Designed to make you pay the minimum and incur debt

The design of this new app clearly encourages users of the JL card to incur debt as it has minimum payment right in the middle and this doesn’t clear even when you have paid off the debt in full for that month. It would also appear that the usual £99 taken to check viability when buying petrol from Tesco is not removed quickly as in the past. Inevitably this may have to be paid for one month before being returned the following month. This is totally unacceptable. I have been a loyal and long standing customer of John Lewis but now I am seeking another card provider. What a pity for me and others caught in this changeover that no-one requested. Maybe that's what they want. I guess there is no profit in those of us who pay up every month. JL will need to consider this move very carefully if they are not to lose many more customers. Reviewed on: 3rd October 2022

Utter Shammbels

Have been trying for over a week to register the new John Lewis Partnership Credit Card (NewDay), whenever I attempt to register, I get the message 'system currently unavailable. please try again'. After 10+ attempts, I have better things to do with my time and I won't be trying again. M&S here I come. Reviewed on: 3rd October 2022

I'm off!

Over 20 years with my old JL card and used for all my spending. New Day halved my credit limit plus it won't register for contactless payment on my Google Wallet. M&S card application on its way. JL losing its way badly. Reviewed on: 2nd October 2022

confusing

i had a text telling me that i had a payment due, no record of what it was for. I had to log on and pay and then had no receipt. this was only 2 weeks after i had cleared the last account. Reviewed on: 2nd October 2022

Bitterly disappointed

We were accepted with the same credit limit for the Newday card and I can only sympathise with the loyal customers who are angered by being refused for no good reason. However, we now feel that being rejected would have been preferable. We’ve been stressed and embarrassed by having cards that only work sometimes. We’ve spent ages on the ‘phone to Newday and have been alarmed to receive fraud alerts when we’ve tried to make purchases and been declined. We’ve issued a complaint to Newday. I’ve shopped in JL and Waitrose practically since the last ice age. I opened the JL card as soon as it came out. I echo what everyone else has said about loyalty, anger and disappointment. There’s something else I’ve come to realise- I rely on my credit card, like my bank account, it provides security and confidence as I go about life. That has gone out of the window. We’re researching other credit card choices. Reviewed on: 2nd October 2022

Big Mistake by JL

Issuing a card went OK although limit was less than on JL's HSBC backed card. Used for about 3 weeks and then got a text to say balance to be paid in 10 days, a much shorter time than most cards. Also, they had ignored my request for a specific statement date despite asking me for one. On going into my account, I noticed that paper statements were not an option and they only stayed online for 6 months. Had monthly statements from previous card which suits me. Decided to ring them to get statement date changed and get clarification on a few things. None of the options were suitable and there were layers and layers of them. There seemed no way to actually speak to anyone. So, I decided to push the option to cancel my card, thinking that would trigger a response from a human. It didn’t! After telling me all the things I had to do if cancelling my card, it announced it had cancelled it! JL have gone from a flexible card with good customer service to one with a lesser time to pay, no flexibility and as good as no customer service. They will regret this move. Reviewed on: 2nd October 2022

New day POOR

Applied for a new JLP card,held a card for 10 years always pay off payment and clear balance,application was denied,not a happy customer,BYE BYE JOHN LEWIS Reviewed on: 1st October 2022

new credit card problem

To entice people to switch to the new card offers like lots of extra points being added so I switched and ordered new carpet for our dining room. when asked to pay John Lewis, I tried to do so using the new card and it was rejected by John Lewis. Says a lot when a company rejects their own card! In the end I had to pay using the old one. Now I am trying to pay my balance owing and cannot find details of where and how to pay on line by BACS. I do not want to set up a direct debit or pay via some App on my phone. You have made a big mistake John Lewis switching to New Day. Otherwise shop customer service is great. Reviewed on: 1st October 2022

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

All in One Credit Card
from Santander 2.55 from 16 reviews
Clear Rate Platinum Credit Card
from NatWest 4.53 from 18 reviews
Classic Credit Card
from Capital One 4.04 from 283 reviews

Want to see more from John Lewis?

Travel Insurance
from John Lewis 4.75 from 3 reviews
Breakdown Insurance
from John Lewis 4.00 from 1 reviews
Home insurance
from John Lewis 2.22 from 71 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub