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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

new credit card - declined !

Our experience is similar to many here which I find comforting ! turned down for new card as “not eligible” The usual, it seems- previous high credit limit , pay off each month and over seventy and financially secure.. I rang up to try and get an explanation, “You want to register a complaint ?” “No I don’t want to make a complaint.. I just want to try and get explanation” “Can’t do that, sir other than you saying are not eligible.for a card.You would have to make a complaint to find out anymore” “Would you like me to put you through to complaints?” “Well, if it is the only way, yes then” Click … Music plays ….and plays . Speaking to the music ..”Actually, sod you Jl and your stupid card!” I hang up. Reviewed on: 16th September 2022

Won't bother to apply for new John Lewis Partnership card

A few days after getting the letter inviting me to apply for the new Partnership Card I went online and tried to log in to the application site. Could not connect at all. Now, having read all the problems that others have had I will not bother - I can use a different credit card without any difficulties. As a retired academic, on a modest pension, who has always paid off in full every month, I expect I would be rejected anyway. John Lewis is not the store it used to be. Far too much cheap Chinese-made stuff is stocked. I tried to buy one of the Siemens Gigaset cordless phones there recently, because the consumers' magazine Whick? had rated it highly. The staff told me that they no longer sold Gigaset phones. Reviewed on: 16th September 2022

Shocking Customer Experience; Hugely damaging to the John Lewis brand

Whatever lay behind John Lewis’ decision to switch from HSBC to NewDay, is causing untold damage to the brand. All the reviews here plus my own experience of being refused a new card when I am a homeowner, with a good salary and no outstanding balance only suggests that there are other motives at play here and the FCA should be taking a very strong look at both NewDay and John Lewis from a Treating Customers Fairly perspective. As others have commented this impacts customer loyalty and I have already applied for another card from a similar retailer still using HSBC. Reviewed on: 16th September 2022

JOHN LEWIS NEW CREDIT CARD SHAMEFUL DISASTER

I have been a JLF credit card holder for over 40 years and living in close proximity to both a store and Waitrose, have used their card minimally once a week. I have built up a very generous credit limit, allowing me to purchase many expensive items (TV, washing machine, fridge/freezer etc) all in one transaction. I have found their customer service exemplary for decades. Sadly, they have now moved with the times in the totally wrong direction and their loyal customers have become irrelevant and surplus to their requirements. I too received a ‘flyer’ to apply for a new card with NewDay, a simple process that would take a few minutes. It has taken me a whole day, both online and several phone calls to both John Lewis and NewDay to find that my limit wasn’t reduced but my application declined outright. I have to say it was a relief to see that so many loyal customers were in the same predicament and it has ‘nothing to do with John Lewis, it’s totally, completely out of their hands’!!! REALLY JOHN LEWIS?? I too will be taking my custom elsewhere, along with (hopefully) thousands of others. Reviewed on: 16th September 2022

Useless card. Useless service.

For years we’ve used our JLP card without problem and cleared our balance each month. Now JLP have moved their service provider because, presumably, they’ve been offered a better deal. Having to reapply for a card was bad enough but to be offered a derisory limit, less than 10% of our existing, is an insult. It’s time JLP shaped up and took action to look after their customers or this customer will be voting with his feet. What a shame they used to be such a good company! Reviewed on: 15th September 2022

App not working on new credit card

Had no problem with old credit card for 7 years. Have had new card for 7 days. Unreliable, latest problem app not working. Will probably switch to an M and S credit card, if they don’t sort out problems quickly. Reviewed on: 15th September 2022

Useless new partnership card

Despite listing Sainsbury as an approved on line supplier have had to verify every transaction and today had my payment refused. Extremely annoying and will not be using this card any time soon. Total rubbish Reviewed on: 15th September 2022

JLF Do Not Care About Us.

We have had a Partnership Card for many years without defaulting on any payments , Like others we were "invited" to apply for the new one through New Day. It was declined. I contacted JLF and was told that this was happening a lot and to re-apply in a short while. When I tried to do this, it wouldn't let me. I rang what turned out to be New Day and was told that they couldn't understand why I was told to re-apply because once you were declined, that was it. I complained to JLF, received a bog standard reply saying that they understood my concerns and to contact New Day! I spoke to JLF on the phone and they said that it was all out of their control because JLplc had made the decision to go with New Day and it was them that are now making all the decisions and there was nothing that they could do about it. I was told that JLP were ready for a backlash, but were prepared to sacrifice the more mature section of their customers in the hope of attracting younger buyers. Obviously JL do not give a damn about long-term customers so my days of shopping there are over. Absolutely no real empathy for the distress that this ill-thought out decision has caused......basically "it's nothing to do with us"....it's New Day. If you have no control over this card, then take your name off it!! Reviewed on: 15th September 2022

You Aren't Missing Anything

I managed to get a new JL/NewDay card - issued at a 20% reduction in credit limit. Using it, however, is beyond frustrating. Every single online transaction is being processed with an additional One Time Password text check. Every single transaction, including retailers that I am using several times per week and have added to the so called ' Trusted Retailers' white list for the account. I attempted to raise the issue with support and was disconnected. Frankly it is just not a John Lewis experience and I expect more. This card will be cut up and closed. I do all my shopping online and as it is, this is unusable. Reviewed on: 14th September 2022

New card refusal - too old

Been refused the new card, don’t know why, painful process to try and find out why with no success. New Day gave me £40 for the pain I went through to try and complain. My guess is refused due to pension insufficient (no account of savings, past payment credibility, credit score, etc though), all adds up to being too old to qualify. Reviewed on: 14th September 2022

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