Write a review

John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

View other John Lewis products

1.34

Based on 874 reviews, last reviewed 25th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

Read all reviews Write a review

About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

Smart Money People is the UK's leading financial services review and insight hub. Together, we can make financial services work better for everyone.

Review John Lewis: Partnership Card now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Partnership Card reviews (874)

Partnership Card

I tried to find out what type of card Newday would issue (Mastercard or visa) as the main reason I had the partnership card was because it was a Mastercard and I carry a visa also. Couldn’t get a response so ditched John Lewis and opted for Virgin Money who assigned a decent credit limit . Reviewed on: 8th September 2022

Feeling insulted and really rather sad!

Like many others - rejected for new card. Had card for many years, no problems, paid on time and in full. Answered truthfully - now retired and ... possible problems ahead ill health etc.... however joint income high enough £50K? Good credit. What is the problem. I have a Tesco card which I can highly recommend - now considering M&S or Sainsburys. Advised husband not to bother with reapplying for John Lewis. Already limiting JLP spending. What a shame - they have been so good in the past. Reviewed on: 7th September 2022

Appalling and no awareness of customer care

Won’t repeat our similar experiences re being loyal, long-standing, solvent customers. As I use the current card I tell anyone in earshot about this stupid and uncaring decision. Have contacted Which magazine and BBC radio 4 You and Yours consumer programme. We don’t have mobiles so as we tend to be older this is probably unlawful indirect age discrimination. Any lawyers out there? My husband has just secured a card with Tesco and with a landline which you can select. Oh if in want of a cosmetic procedure (not) JL will be providing fillers etc. Sounds desperate and agree after this experience, won’t be surprised if the ship is deserted. Just feel sorry for loyal staff who weren’t properly briefed and supported and who are having to face angry and shocked customers as a result of the decisions of their rather out of touch ‘leaders’. Reviewed on: 7th September 2022

Lose of JLP credit card

My Experience / comments on JLP card - change to new provider covered on comments already written by others . Utterly appalling service , I will now go out of my way not to shop JLP in the future . Consequently applied for M & S card - similar points offer , approved instantly ! Conclusion JLP not interested in high spend customers who clear card monthly , their lose on so many levels . Reviewed on: 7th September 2022

Poor customer service on new credit card

After receiving my new card albeit in Apple wallet, have been waiting 10+ days for physical card which still hasn’t arrived. Was charged £22 to transfer balance from old partnership card, which was advertised as free. Impossible to get through on phone due to high call volume. Very dissatisfied John Lewis!!!! Reviewed on: 6th September 2022

Anti pensioners

Refused the new JL credit card despite holding one for years! Suspect it is because I'm now a pensioner and was honest. So Waitrose.. you are expensive and now I will not receive vouchers for spending..you will lose my, and probably thousands of other previously loyal customer" business. My bank is very pleased to give me a card! Reviewed on: 6th September 2022

Dreadful Service .

Having had a JL card for as long as I remember I actually won’t even bother to apply for the new one . I object to having to reapply. Also why have they now relocated their call centres in Cairo . It didn’t work for other companies who listened to their customers and bought them back to this country. To add insult to injury I have just had an email from John Lewis asking me to take part in a survey about their Partnership Card addressed to Christopher . Who is Christopher? Reviewed on: 6th September 2022

New card from new providerrefused

Retired, had card for years. Asset rich, managed income. Max credit score. No reason for this at all. John Lewis have shot themselves in the foot by the look of these reviews! Reviewed on: 6th September 2022

New partnership card

I have gone from a £10K credit limit to a £250 limit. This does not even cover my weekly shop!! Awful customer loyalty service. Complaints service non-existent. Will not be using my new card as it is completely useless!! Very disappointing customer service from John Lewis. I expect they will lose an awful lot of loyal business. Reviewed on: 6th September 2022

Oh Dear!

I, like many other loyal John Lewis customers, have just been rejected for the new Credit card. I am currently 50 minutes in, on the phone, waiting to speak to someone on customer 'care' to find out why - but from the hundreds of reviews posted here, I can see that I am going to get little feedback. What a massive own goal - thousands of loyal customers will be taking their customer elsewhere... not sure that they thought this move through..... Reviewed on: 6th September 2022

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Credit card
from Zopa 4.93 from 40269 reviews
Marbles Credit Card
from NewDay 4.90 from 538 reviews
Everyday credit cards
from Lloyds Bank 3.96 from 60 reviews

Want to see more from John Lewis?

Travel Insurance
from John Lewis 4.75 from 3 reviews
Breakdown Insurance
from John Lewis 4.00 from 1 reviews
Home insurance
from John Lewis 2.31 from 70 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub