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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (874)

Annoyed and very disappointed with JL

I have had a JL Card since it was George Henry Lee in Liverpool then It changed to a JL Partnership card. I applied for the new card, as requested, and it was declined. I pay the balance in full every month on time, I have just bought all my kitchen appliances from you and I buy all my groceries from Waitrose so I am afraid JL you have lost me as a loyal customer. Worst of all there is no explanation for the new card being declined. Reviewed on: 10th September 2022

Company values

JL&W seem to have lost the plot recently. We have had a JL credit card for many years. We recently applied for a new as requested. We were rejected, something that has never happened before. No explanation. Our situation - assets of mid single figure millions, cash in bank six figure sum, annual income six figures. What has happened? We’re now seriously considering moving to either M&S food or Ocado as the quality of Waitrose fresh food has fallen. Reviewed on: 10th September 2022

Appalling service

Like everyone else I have had to apply for a new card,but as I don't possess a mobile phone( I'm 84) I was informed that I could not have one. I now have one from American Express with no trouble at all. Reviewed on: 10th September 2022

Dark NewDay for John Lewis

I have been allowed a Newday Partnership card but with my previous credit limit halved. This despite many years of operating my J L account in an exemplary fashion, (admittedly not in a way that provided any interest income for HSBC - balance paid in full each month). This also despite a personal Experian credit rating of 996 out of 999. I concur with many others, I suspect ageism is in play here, I am 72 but with a decent pension income made up of two full state pensions and monthly drawdown from a substantial pot of personal pension investments and Isas. The credit limit they have allowed will not work for me, although over the past 18 months I would only have exceeded it on three occasions, I felt the extra confidence the higher limit provided was very valuable, especially in the event of an emergency when travelling abroad. I have not used the NewDay card yet and based on some of the horror stories I have read on the web I am reluctant to start doing so. Time for a new card provider I think, and alternate retail outlets to John Lewis and Waitrose. What a shame. Reviewed on: 10th September 2022

new account card with New Day

Have been provided with new card and set up account but it is impossible to activate the new card and there is no telephone assistance as there is clearly a technical problem as the process is going round in a loop. I wasted an hour trying to report it and get support. There is no telephone activation as previously. John Lewis has chosen a very poor provider Reviewed on: 10th September 2022

Not accecpted

Recently I signed up for a new credit card. Gave my details, and boxes duly ticked as being correct, only to be told that I have been declined for this new card. Have requested a credit card from a well-known grocery store without any problems. Reviewed on: 10th September 2022

Won't Bother

We have had joint John Lewis cards for decades. My wife used to work for them. I have had the invite to transfer but I can't be bothered, as other cards, we have, already offer better perks, kept out of loyalty for Waitrose. Looking at all the negative reviews, I assume we are not the kind of customers they want. No financial issues 25K limit cleared every month. Reviewed on: 9th September 2022

Disappointed and annoyed

Like so many people I was irritated that I had to go through the process of applying for a new credit card after holding the existing one since the card was launched in 2004. Like so many others I am now declined a new card after years of faultless credit history, paying off the monthly balance in full. It is all very short sighted of John Lewis and one more reason to shop elsewhere. Reviewed on: 8th September 2022

Declined three times!

Having been told I had to make a purchase to activate, although I keep it for online use only I took it for my weekly shop having memorised the PIN. Three timesthe machine said ‘PIN OK’ then ‘card declined’. SO annoying. Reviewed on: 8th September 2022

New Day Death Knell for John Lewis

Like almost everyone else here I have been declined for a new JL credit card, despite having no debts, owning my home outright, being in work and paying off my balance by direct debit every month. I no longer have a reason to shop with John Lewis and in fact find bigger choice at other retailers, especially for electrical goods. Waitrose will still have some of my custom, but this will be after I have bought all I can elsewhere first. What a stupid decision. Reviewed on: 8th September 2022

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