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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Rejected by new JL credit card provider despite excellent credit score

A long-standing JL credit card customer, high credit limit, paid off every month for over ten years... now rejected by the new provider, like so many other loyal (and creditworthy) customers. What a shame and a reputational disaster for John Lewis! Applied for Halifax, got a card immediately with the same high credit limit. Reviewed on: 5th September 2022

Disapointed after 25 years

New application for new John Lewis card declined. Three lines on a web page after 25 years of using the HSB card with no problems. We are so sorry. Based on the assessment of your details at this time, you are not eligible for the new Partnership Card. No other explaination. Can only assume it is ageism and the fact that we pay off our cards. Come on John Lewis you were my store of choice for years ......... is this anyway to treat your loyal customer base.? Oh of course NewDay wants all the people that rack up debt so that it makes money....... Very sad................. Reviewed on: 5th September 2022

Not recommended for new card

Member since 2000 with Partnership, never failed to pay off monthly balance. Not now eligible for JL new card company. They would only appear to want people who accrue debt. So much for being loyal to JL. made all major purchases through JL. Goodbye JL. Reviewed on: 5th September 2022

New card declined

Have had a Partnership card since 2004. Have no debts. Used card for all major purchases and new card declined. I have a significant income and have to assume this is ageism. One star because no option to give no stars. Reviewed on: 4th September 2022

Husband now also declined

I have already posted here for myself after I was declined JL credit card. My husband, the higher earner in our family, got his code letter yesterday and has now also been declined by New Day. We’ve spent thousands in JL stores over the years..we are supported by wages, pensions and interest from savings..what more do they want!! Who are they granting the card to for goodness sake? I’m thinking we are just too good at paying off our credit cards, we aren’t the kind of clientele they want, we make them no money!!! Brutal! Surely this should be causing JL some concern, if it’s not, this company has changed beyond measure, what a shame! Keep posting everybody, they have media people that might sit up and take notice! Reviewed on: 4th September 2022

LOYAL CUSTOMER AWFUL TREATMENT

I HAVE HAD A J.L. STORE CARD AND LATER CREDIT ONE FOR 55 YEARS .ALL PURCHASES OF HOUSEHOLD BIG ITEMS MADE AT J.L. ONLY.WAS GREAT SERVICE AND AFTER CARE. THIS IS A KICK IN THE TEETH,NOW I HAVE TO RE-APPLY.HAD NEARLY £6000 AVAILABLE.IF I APPLY PROBABLY NOT BE ALLOWED.ALWAYS PAY UP MONTHLY AND NEVER LATE.. JOHN LEWIS THIS IS RETRO-GRADE DECISION EVERYONE WILL GO ELSE WHERE Reviewed on: 4th September 2022

Declined transfer as good customer

I have the current card, no credit issues, use the card for the rewards and pay the full balance every month, Newday card transfer declined, I guess they don’t want people who do that, just people who don’t pay full balance every month therefore earning them interest charges- shame on you John Lewis, obviously will stop shopping at John Lewis and Waitrose! Reviewed on: 4th September 2022

It has a policy of alienating its loyal customers

Although my application for a new card seems to have gone quite smoothly, although I am waiting for the card it works o.k. in my Google wallet. However, NewDAY have inexplicably reduced my credit limit by £2000 for no apparent reason I will be taking this up with them. It is apparent that John Lewis now have a policy of alienating their loyal customers which was apparent when they introduced the latest user unfriendly 'MyWaitrose voucher scheme which is unusable by many of their traditional customers and is less beneficial than all their competitors' schemes. Reviewed on: 4th September 2022

Declined and appalled

I take comfort that I'm not alone and like others here, no reason to be rejected. JLs first quarter figures, 2023, will make for interesting reading. Inefficient transfer process, inadequate customer service, shambles of a company. Hope Andy Street reads this. Zero stars! Shame on you all, no longer a company to be proud to work for. Who's paying tor your free food? Reviewed on: 4th September 2022

Completely shocked

I have been a partnership card holder for nearly 20 years and NewDay have refused my application. I can't appeal it despite being a higher tax payer, owning my own home, paying off my balance every month and have a credit limit of £12,000. What on earth were JL thinking joining forces with New Day. Goodbye JL I feel really saddened you no longer want customers like myself. Reviewed on: 3rd September 2022

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