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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

If only I could give no stars!

Loyal JL and Waitrose customer for well over 10 years. Have held a Partnership card for the majority of those years. Was a bit cheesed off at having to re-apply but dutifully did so and was refused a card. I am a high-rate tax payer, own my own home and have a perfect credit rating. I've never missed a JL payment (or any other payment for anything else for that matter!) Unbelievable and a real smack in the face from JL. Will be reverting back to using Amex who have incredible customer service. Will also be walking the extra 5 minutes to shop at Sainsburys rather than Waitrose. Despicable way to treat loyal customers Reviewed on: 3rd September 2022

Rejected despite 15 years loyalty!

Cannot believe that I was rejected when reapplying for my partnership card. I use this card every single week for my food shopping, always pay the balance in full, never a late payment, excellent credit rating etc. Initially thought I was being rejected for having widowed status but reading other reviews appears I’m not alone. Disgraceful!!! Why on earth wasn’t the transition made seamless for all existing customers? Put in a complaint but not getting anyway so will also complain to Financial Ombudsman (at least then NewDay will get a small fine). Annoyed, embarrassed, stressed and upset that this has happened. Reviewed on: 3rd September 2022

Disgraceful treatment of established customer

I’ve held a Partnership card for about ten years, and have paid off the full balance every month by direct debit since day one. Last year, when we were carrying out a £400k building project on our home, I rang JLFS to ask for an increase in my credit limit from £3k to £10k, to maximise our opportunity to earn points on materials and appliances, including a new tumble dryer and LG flat screen TV bought from John Lewis. The increase was granted immediately, and without question. I had expected a seamless transition to the new card, but my application was declined without reason. I immediately rang the dedicated JLFS helpline, only to be told that the decision was made by NewDay, who would notify me of their reasons by email within 24 hours. Three weeks later, I’m still waiting. This all reflects very badly on the John Lewis brand, and I shall now look elswhere for a replacement credit card. Reviewed on: 3rd September 2022

I too was rejected

I too was rejected for the new card no explanation. Loyal customer pay in full every month and I have no debt I have gone elsewhere Was told to write a letter whe I got through on phone to ask them to reconsider no chance they need to write a letter of apology I think to all there loyal customers making them reapply and for the rejections for god knows what reason Reviewed on: 3rd September 2022

A milestone

As of this morning, the combined total of one-star reviews, here and on Trustpilot, for the new Partnership card has passed one hundred. I await with relish John Lewis's well-deserved future bankruptcy. Reviewed on: 3rd September 2022

So easy to apply and excellent phone App

Wow, the new application process was a breeze. Took just a couple of minutes using the reference given which auto filled in my information. You can link your card to Google pay, was so easy and was offered the same credit limit I had with my old card. Love the new design and since I see many people are declined will make me feel more special with an air of exclusivity! Perfect will be shopping more at JLP and Waitrose, Reviewed on: 2nd September 2022

Disappointing

I too have been declined a ‘ New Day’ credit card with JL and I’m pretty annoyed about it! I have a small pension and savings, I have an exemplary credit rating and have always paid my partnership card on time, for 15 odd years! What on earth is going on? My experience has been much the same as the other reviewers..I rung New Day for an explanation, no joy there but was on hold for 15 mins, probably due to other loyal JL customers kicking off too! I now don’t want a credit card through JL, I will take my money elsewhere. Us retirees, contrary to belief, are often the group that have the most disposable income so I consider this move pretty shortsighted! I’m just glad I found this platform to comment as I realise I’m not the only unjustified reject! Thanks for rewarding me for my loyalty JL and goodbye! Reviewed on: 2nd September 2022

Declined for being a loyal customer!

Had the email arrive today with instructions to apply for new card, the application was declined, no explanation given, phoned the John Lewis support number and they could offer no help either, other than saying they would 'log a complaint ' for me. Have had existing JL credit card since 2004, always cleared balance monthly, and shopped at JL and Waitrose, well not anymore! Am homeowner with perfect credit record. Will switch to another stores loyalty credit card instead. Reviewed on: 2nd September 2022

Not been invited to apply for new Partnership Card

Have held the Partnership card since 2004 and never had any problems usually paying balance off each month. I have an impeccable credit rating and earn a good salary. I have still not received any invitation to apply for the new card. When I contacted JL finance to ask why I was told that I obviously had not been selected to apply for the new card but could apply when applications were open to new customers. I spend a lot of money each month in both JL and Waitrose but will now be looking to shop elsewhere! Reviewed on: 2nd September 2022

new John Lewis card

This is just a waste of my time, report the card was no working, this was after I log-in on line and went to a cash machine, did not work on the underground, and also on line today, and I did get a text message to enter, still not working, then had a chat online with them, nothing, then a phone call which COST ME MONEY NOT JOHN LEWIS, and then told up to 8 weeks before, so this card has cost me time and money and not working, so please please go to someone else, and don't waste you time nowhere Reviewed on: 2nd September 2022

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