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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.09 (904 reviews)

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2.09

Based on 904 reviews, last reviewed 15th Aug 2026

400% increase in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

newday not up to the John Lewis standard Since John Lewis moved its credit card service to NewDay it’s been awful… so damaging to JL brand. Reviewed on: 15th August 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (904)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Misleading information

"The password for your Partnership Card online account has been successfully reset. If you didn’t make this change then please call us on 0345 300 3833, (our lines are open from 7am - 11pm). Calls may be monitored and/or recorded." taken from the email sent to me. This email was sent by an automated system, so please don’t reply to it.' the phone number listed is not open from 7am. The first thing the automated message says is: "We are currently experiencing high call volumes" Really? at 7.30 am on a Sunday morning? Pull the other one John Lewis and then the call is cut off. Reviewed on: 3rd October 2021

Avoid

Terrible app, truly one of the worst. Changing payment dates, statements totals don't equal sum of listed items. Reviewed on: 14th September 2021

Unbelievably Poor Service

I never receive a OneTimePassCode from them. My other bank accounts, Amazon etc no problem. I have made numerous complaints. and had a whole variety of excuses. "It must be your phone" no its not I get OTPs from everyone else! "We're not aware of anyone else having this problem" yes you are, other staff have admitted as much! "Its a Mastercard problem - ring them" they know or should know that Mastercard only talk to banks, not members of the public! I have been assured by a member of their fraud team that the problem would not continue if I use my desktop computer. That turned out to be false as well I currently have an escalated complaint with them and will see what happens. If the issue is not resolved I will close the account and take my business elsewhere. Life is too short. With service like this it is no wonder John Lewis is in trouble. Reviewed on: 13th September 2021

Unhelpful

Recently scammed by the CBD gummy scam.what I thought was costing me £69 cost me £217. Partnership card were aware of this scam and although I reported it within an hour they felt it unlikely I would get money back. I blocked my card in case of further scams but wanted to check transactions . After 4 phone calls still unable to access account. Have switched to American Express-what a difference! Reviewed on: 21st August 2021

Admitted they mislead me

Been a loyal and faithful customer for over 15 years. After taking a payment break which they advised me to do after I lost my job. When I made the first payment after the break and having secured a new role they advised me all was ok with the account but still sent a default notice which effected my credit card account. I took them to the FCA where they admitted their mistake but couldn’t reverse the notice. I won damages but it does not make up for the stress and now damage to my credit rating. Avoid this company and taking this card. Reviewed on: 16th July 2021

Terrible Service

Had terrible problems getting this card working- several wasted trips to the shop and several calls being left on hold for 15/20 minutes at a time. Avoid Reviewed on: 14th July 2021

Change of points to receive vouchers

Well John Lewis you have lost me as a partnership card customer since changing your point system less than half what I used to get instead of trying rip off your loyal credit card customers why don't you cut your 25% discount what you give John Lewis staff on top of any other discounts. Reviewed on: 6th July 2021

No vouchers ever sent

Since having card the points build up quickly and disappear off statements, however never seen any of these promised vouchers. Reviewed on: 5th July 2021

Extremely poor customer service

Trying to deal with a disputed purchase has made me lose the will to live. The online form is hopeless and when I sent in a complaint I received a pleasant telephone call but nothing changed. What a waste of time when we are told that if we purchase something with a credit card we will have extra insurance if something goes wrong. Also where do you find an address to complain about anything! Just give it a try. Reviewed on: 14th June 2021

Hair tearing frustration

I have been a mostly satisfied John Lewis shopper for most of my life. However the Partnership Card which serves me well when using it. Badly let’s me down when I need to access my card account. In fact never, have I ever succeeded in being able to do this. Locked, locked & locked again! Phone call after call. Zero result. Utterly timewasting & frustrating. Having recently been defrauded online I was really anxious to see my transactions. The stress has been great, in fact it very nearly bought me to tears. The site is appalling BAD. JL needs to remedy this ASAP! Reviewed on: 21st May 2021

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