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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Disputed transaction re hotel refund covid

I booked a hotel via booking.com and paid in full. I had to cancel due to covid and the hotel nit being open. They agreed a refund but said that they could not refund to my card. Two calls to John Lewis partnership card said shouldn’t be a problem. Raised dispute with card in June still awaiting a response. Was told initially 8 weeks then 16 weeks now over 20 weeks waiting. Lady email to them on 9 November still no response. Any response received as been paying lip service to my complaint and not doing anything about it. I have friends who have had to make claims via their credit cards and have all bedd Ed n sorted out ages ago. You just expect the kind of personal service which you come to expect from John Lewis but it is just nit there! Reviewed on: 15th November 2020

This is not an ethical company.

You can raise disputes with them until the cows come home but they will take money which ever way they can. Service is shocking. Manners do not exist. The only reason I am with them is because we shop at Waitrose. So I ask Waitrose to consider having a credit card of their own, please. Thank you. Reviewed on: 7th October 2020

Poor system

I received a card 2 days after my application. It seems smooth and easy, but it took me two weeks to set up my online account and still did not happen. I rang their customer service team more than 20 times asking for help, unfortunately they could not help. I then stop using it. Reviewed on: 30th September 2020

Total time wasting

Since the change of the login method, I have been unable to login to the John Lewis banking system. Contacted customer services on many occasions to reset the login. With the aid of a service agent's, this is impossible. "Your details do not match our server records". Got many emails thanking for changing login details, yet still haven't received any replies from management on how to resolve the constant ongoing problem. I now have the answer. If John Lewis Finance isn't bothered, why should I. Just been informed the reward system is changing, and card is due for renewal, told them not to bother. Life is to short to constantly mess about with this shower. Reviewed on: 18th September 2020

dont understand customer needs

I wanted to buy a hotel deal in Oct but my card expires in Sept had to call JL to ask for my new (post Sep) card to be sent to me now but they will only do this by cancelling my existing card which I need to use until the new card arrives 7-10 working days later surely there are some smart people in JL who know that this degrades their brand and alienates loyal customers Reviewed on: 17th July 2020

Efficient

Whenever I have had a problem I have contacted customer services and had very efficient service, and they have always been able to sort out my problem. Reviewed on: 10th July 2020

Ease of use

Mainly use thie Partnership Card for online shopping. Gives me security and ease of use is a factor. Also like the voucher rewards. Reviewed on: 9th July 2020

Zero stars company

The most incompetent credit card provider ever. Blocked cards, feeble excuses, useless customer service. Probably too overwhelmed by complaints to sort problems out. The only reviews they respond to are "Wonderful John Lewis, best company in the Universe, wouldn't use any other credit card. Just love that green card, matches my shoes a treat, Blah blah blah" Reviewed on: 24th June 2020

Witholding Statements

I was persuaded to go paperless but then discovered that JLPC restrict access to statements older than one year. They require the year and month of a statement older than one year before they will allow you to see it. If you are unsure of the month or year, tough luck. I'm certain that this is a breach of the law. Two requests to be returned to paper statements have been ignored Reviewed on: 12th June 2020

Beware - payment declined message error

Read yesterday that John Lewis credit card was showing 'your payment hasn't gone through, make other arrangements'. Lucky I did as this happened to me just now. Luckily I checked my bank and it shows that the money HAS gone out of my account. Had I not seen this I would have tried another way to pay, and the money would have gone out twice. I settle up in full each month so this would have made me well overdrawn. When I tried to send a secure message to complain the site would not send the message, despite me having signed in!!!!! This is appalling, especially at the moment with the Covid 19 and having money worries anyway. AVOID! Reviewed on: 1st April 2020

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