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John Lewis: Pet insurance reviews

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1.52
Based on 44 reviews, last reviewed 5th Jan 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
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Latest highest rating:

5

great customer service, very helpful staff great customer service, very helpful staff Reviewed on: 15th September 2025
Niki 's avatar
Niki

Latest lowest rating:

1

DREADFUL COMPANT - AVOID, AVOID, AVOID John Lewis Pet Insurance — now underwritten by Intact Insurance (a company I’d never even heard of) — is not worth the money. Do not bother. After ju... Read more Reviewed on: 5th January 2026
CW's avatar
CW
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About this product

John Lewis pet insurance is provided by Royal & Sun Alliance Insurance Ltd.

There are six levels of vet fee cover and excess options with John Lewis pet insurance so you can pick what’s best for your circumstances. If your pet is over nine years old, you’ll need to pay 20% of the remaining vet treatment costs, on top of your excess.

John Lewis pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Pet insurance reviews (44)

Review of the John Lewis, Pet insurance:

Fifty percent premium hike

1
Got my renewal offer from JL for my one year old Bichon Frise with no claims. Premiums have increased by exactly 50%. Outrageous. The customer service advisor I called didn’t even try to explain or defend it but tried to get me to increase the excess to £500 to “reduce it slightly”. I have cancelled and taken out a new lifetime policy with More Than at a reduced premium for better cover - and still with RSA. I thought the practice of penalising existing policy holders was illegal? Reviewed on: 23rd February 2022
Colin Johnston's avatar
Colin Johnston

sick cat

4
what i like about john lewis pet insurance,is you have the option to speak to a vetinary nurse who can often save you time and money,rather than going to the vet itself.and we all know how expensive they are! Reviewed on: 15th September 2016
alan millard's avatar
alan millard

Helpful friendly service

5
One of our cats recently went missing for a couple of nights, which is highly unusual. I called John Lewis and they said my policy covered advertising and a reward. I started to take them up on this offer and the gentleman on the call was extremely helpful and understanding of the situation. Fortunately a couple of hours later i found the cat trapped down a hole a few streets away, so i didn't need to use the advertising or reward money offered by my policy. Just knowing it is there and can be used in this instance is very good and the staff were extremely friendly. Reviewed on: 22nd August 2016
Chris Pike's avatar
Chris Pike

Don't get fooled by the fantastic price when you first take out policy. Started out at £19.00 pm, now paying £64.00 pm.

3
My husky suffers with Rhinitus, it's an on going thing requiring steroids and antibiotics maybe twice a year. If I try to change companies, I will not be covered for this as it is pre existing illness. Only way is to take a policy with another company, but when we need the steroids and antibiotics, get vet to write prescription and buy online. Reviewed on: 26th November 2015
Lynne Hicks's avatar
Lynne Hicks

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