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John Lewis: Pet insurance reviews

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1.52
Based on 44 reviews, last reviewed 5th Jan 2026
100% decrease in 5 star reviews
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67% decrease in 1 star reviews
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Latest highest rating:

5

great customer service, very helpful staff great customer service, very helpful staff Reviewed on: 15th September 2025
Niki 's avatar
Niki

Latest lowest rating:

1

DREADFUL COMPANT - AVOID, AVOID, AVOID John Lewis Pet Insurance — now underwritten by Intact Insurance (a company I’d never even heard of) — is not worth the money. Do not bother. After ju... Read more Reviewed on: 5th January 2026
CW's avatar
CW
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About this product

John Lewis pet insurance is provided by Royal & Sun Alliance Insurance Ltd.

There are six levels of vet fee cover and excess options with John Lewis pet insurance so you can pick what’s best for your circumstances. If your pet is over nine years old, you’ll need to pay 20% of the remaining vet treatment costs, on top of your excess.

John Lewis pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Pet insurance reviews (44)

Review of the John Lewis, Pet insurance:

dental care

1
we have a 5 year old dog who had 2 impacted teeth, when applying for the cover this was not an issues and online dental care was for 7500max. it was not clear online that we would only be covered for removing baby teeth if the dog was less than 16 weeks old and only covered for accidental damage. pointless going for the higher cover as the lower level cover would not reach the levels they show. just to know the cover the offer online does not clarify this issue really poor shame on John Lewis waste of time. Reviewed on: 28th September 2022
g platts's avatar
g platts

sick cat

4
what i like about john lewis pet insurance,is you have the option to speak to a vetinary nurse who can often save you time and money,rather than going to the vet itself.and we all know how expensive they are! Reviewed on: 15th September 2016
alan millard's avatar
alan millard

Helpful friendly service

5
One of our cats recently went missing for a couple of nights, which is highly unusual. I called John Lewis and they said my policy covered advertising and a reward. I started to take them up on this offer and the gentleman on the call was extremely helpful and understanding of the situation. Fortunately a couple of hours later i found the cat trapped down a hole a few streets away, so i didn't need to use the advertising or reward money offered by my policy. Just knowing it is there and can be used in this instance is very good and the staff were extremely friendly. Reviewed on: 22nd August 2016
Chris Pike's avatar
Chris Pike

Don't get fooled by the fantastic price when you first take out policy. Started out at £19.00 pm, now paying £64.00 pm.

3
My husky suffers with Rhinitus, it's an on going thing requiring steroids and antibiotics maybe twice a year. If I try to change companies, I will not be covered for this as it is pre existing illness. Only way is to take a policy with another company, but when we need the steroids and antibiotics, get vet to write prescription and buy online. Reviewed on: 26th November 2015
Lynne Hicks's avatar
Lynne Hicks

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