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John Lewis: Pet insurance reviews

Name: Pet insurance
Rating: 2.70 (51 reviews)

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2.70

Based on 51 reviews, last reviewed 25th Sep 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

14%

78%

Latest highest rating:

5

Paid out nearly £12k in 10 months. Great service I had a completely different experience than most other reviews. Been insured for nearly 3 years., 2 cats for £240 per year and £360 the second year. ... Read more Reviewed on: 11th September 2026

Latest lowest rating:

1

Really poor service. Really poor service. I got a letter out of the blue stating my insurance policy had been cancelled as I had cancelled the direct debit. I had not done... Read more Reviewed on: 25th September 2026

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About this product

John Lewis pet insurance is provided by Royal & Sun Alliance Insurance Ltd.

There are six levels of vet fee cover and excess options with John Lewis pet insurance so you can pick what’s best for your circumstances. If your pet is over nine years old, you’ll need to pay 20% of the remaining vet treatment costs, on top of your excess.

John Lewis pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

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