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Laka: Cycle insurance reviews

View other Laka products
4.95
Based on 2,684 reviews, last reviewed 9th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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Latest highest rating:

5

good clear helpful. good clear helpful. bike people who get it Reviewed on: 9th February 2026
Alabaster's avatar
Alabaster

Latest lowest rating:

1

Terrible experience Terrible insurance. I opened a claim weeks ago, for damages. Every email interaction requires at least one week. So far, the faster response time was ... Read more Reviewed on: 14th August 2025
Stefano M's avatar
Stefano M
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About this product

Laka offer award-winning bike insurance.

Laka have a unique approach to pricing. They won't charge you a fixed sum. Instead, they calculate your monthly contributions - up to a max capped amount - based on the Collective's claims. The policy is completely flexible so if you want to upgrade, add travel, racing, or pause cover, you can.

Laka bicycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Laka before, you can also leave a review and share your experience.

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Laka Cycle insurance reviews (2684)

Great customer service

5
The customer service team are super responsive and are able to answer all my questions about my claim. I feel at ease that my bike will be sorted and that's one less thing to worry about! Reviewed on: 2nd August 2022
Anthony Tsoi's avatar
Anthony Tsoi

Fantastic

5
Extremely easy to set up, extremely transparent and clear communication! Reviewed on: 2nd August 2022
Will Newland's avatar
Will Newland

Laka is excellent!

5
Excellent customer service; easy to deal with; great value Reviewed on: 2nd August 2022
Graham Francis's avatar
Graham Francis

No quibble insurance

5
Made two successful claims through laka. One for crash damage and another for theft. Both times very easy and quick with no quibble from their end. Reviewed on: 2nd August 2022
Thomas95's avatar
Thomas95

The best if you cycle

5
Easy to use and super friendly staff. They make insurance simple and easy! Reviewed on: 2nd August 2022
Cam McDougall's avatar
Cam McDougall

Good service

4
Generally good and responsive service. Have been a bit less responsive recently and really struggled to get answers to a few questions, and on a couple of occasions the information provided was incorrect but otherwise helpful, friendly and responsive Reviewed on: 2nd August 2022
Jane's avatar
Jane

People centred insurance

5
Laka are a great people centred company. Honest, transparent, understanding and easy to deal with. A great antidote to the usual insurance nonsense. I love their approach and would recommend them to anyone! Reviewed on: 2nd August 2022
Jonathan Lamin's avatar
Jonathan Lamin

Insurance where they actually want to help!

5
Simply put, I feel confident that Laka will help me if my bike or parts are damaged. Reviewed on: 2nd August 2022
B's avatar
B

Very easy, good service and low prices

5
LAKA, met them on Instagram, easy to register, great communication with the staff……. transparent about the costs. Reviewed on: 2nd August 2022
Jeroen Slagter's avatar
Jeroen Slagter

Friendly, Fast & Fair

5
Have never experienced such a smooth and human insurance experience - I knew the claims process was so easy and fair that having my bike seat stolen wasn't even that bad! Reviewed on: 2nd August 2022
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Joseph Marriott

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