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Laka: Cycle Insurance reviews

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4.95
Based on 2,358 reviews, last reviewed 16th Jul 2025
900% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
98%
See only 4 star reviews
2%
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0%
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0%
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Latest highest rating:

5

Simply the best Positive experience when I had to claim - feels like they couldn’t have done more to help me. Would recommend to everyone looking for bike insurance Reviewed on: 16th July 2025
Lucy's avatar
Lucy

Latest lowest rating:

1

No feedback from company I wrote a letter to Laka several months ago and still it's not answered. Reviewed on: 12th October 2024
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P V
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About this product

Want to read reviews of cycle insurance, provided by Laka and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

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Laka Cycle Insurance reviews (2358)

There's no company I ever dealt with that's as good as Laka

5
Insanely good claims process. They seem legit to care about their customers Reviewed on: 27th August 2021
Hizzers's avatar
Hizzers

Human Beings

5
I had my bicycle stolen from within my office a few weeks back. I dealt with one person at Laka who was friendly, efficient and empathetic. After a few questions the claim was closed and payment made. I have never had such a great experience with an insurance company, dealing with people that treat you as a human and not a number. Their service is also really easy to use and keep track of too. Just wonderful! Reviewed on: 27th August 2021
Tim Fernandez's avatar
Tim Fernandez

Friendly and fast,

5
They're fast to respond, they're super friendly (regardless of who you talk to), they're very knowledgable about bikes and what's required to sort your claim and get you riding again. And as if that wasn't enough, they're cheap! Reviewed on: 27th August 2021
Ben's avatar
Ben

Great Service

5
After my carbon frame was damaged, Laka were quick to assist me through te process of replacing it. Which was no mean feat in these times! Reviewed on: 27th August 2021
Rupert Lewis's avatar
Rupert Lewis

Great company all round!

5
Laka have been a great company to work with for us - we are a family of e-bikers living in central London, and unfortunately we have had a couple of e-bikes stolen over the last few years. Laka have always been really efficient, helpful, friendly and prompt in response to calls and emails. We wouldn't use anyone else! Reviewed on: 27th August 2021
Neal Callow's avatar
Neal Callow

Best customer service

5
Unbelievably helpful and quick to sort out my claim Reviewed on: 27th August 2021
Matt Cowan's avatar
Matt Cowan

Fair Insurance

5
Flipping insurance on its head to make it fair for everyone. Quick settlements and knowledgable claim handlers. Reviewed on: 27th August 2021
Matt Noble's avatar
Matt Noble

The absolute best

5
Never have I ever been signed up with an insurance company that deals with issues with no fuss and almost immediately resolves everything. Not until I have signed up with Laka. Reviewed on: 27th August 2021
Martin Malek's avatar
Martin Malek

I recommend to all bike owners!

5
Laka has been wonderful insurer, very efficient. They get you the parts and/or the money within days, but mostly they're very human and understanding when you get something stolen. They're life savers :) Reviewed on: 27th August 2021
Emilie Beauchamp's avatar
Emilie Beauchamp

Best insurance I've had

5
Quick and easy claims process, clear and fair fees and very helpful staff Reviewed on: 27th August 2021
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otreeves1

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