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Laka: Cycle insurance reviews

View other Laka products
4.95
Based on 2,684 reviews, last reviewed 9th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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Latest highest rating:

5

good clear helpful. good clear helpful. bike people who get it Reviewed on: 9th February 2026
Alabaster's avatar
Alabaster

Latest lowest rating:

1

Terrible experience Terrible insurance. I opened a claim weeks ago, for damages. Every email interaction requires at least one week. So far, the faster response time was ... Read more Reviewed on: 14th August 2025
Stefano M's avatar
Stefano M
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About this product

Laka offer award-winning bike insurance.

Laka have a unique approach to pricing. They won't charge you a fixed sum. Instead, they calculate your monthly contributions - up to a max capped amount - based on the Collective's claims. The policy is completely flexible so if you want to upgrade, add travel, racing, or pause cover, you can.

Laka bicycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Laka before, you can also leave a review and share your experience.

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Laka Cycle insurance reviews (2684)

Great service following frame damage and brilliant insurance model

5
See above, great service following frame damaged and a brilliant insurance model Reviewed on: 26th August 2021
duncan.goodwin@me.com's avatar
[email protected]

Excellent

5
They were so good when I crashed Reviewed on: 26th August 2021
Joshua Naylor's avatar
Joshua Naylor

Great customer service

5
Top customer service and speedy claim settlement Reviewed on: 26th August 2021
Phil Banton's avatar
Phil Banton

Dream Insurance!

5
My e bike was stolen and the process to claim was so simple and direct and without any gaps or misinformation that literally took maybe half an hour from start to finish. Their amazing support team member Savannah was fantastically helpful and made the whole process of collecting all the additional information regarding the theft, any preferences I might have and replacing the bike (getting a new ebike) simple, fast and accurate with no room for mistakes. We exchanged 18 total emails and in a 3 days period I had an ebike again. I was and still am lost for words and grateful that companies with ethics that deliver what actually promote exist. I do hope that Laka and companies with similar mindset skyrocket! Reviewed on: 26th August 2021
Margaritis Rossios's avatar
Margaritis Rossios

Can't recommend enough

5
The experience has been so smooth and easy from signing up and claiming to asking random questions via chat and email to learn more about my policy. I have referred numerous people because I want them to have the same seamless experience. Reviewed on: 26th August 2021
Anthony Dang's avatar
Anthony Dang

Excellent and quick service

5
Quick responses and fantastic service after every claim. Reviewed on: 26th August 2021
Michalis Malafekas's avatar
Michalis Malafekas

First class insurance

5
Well priced and very easy claims process, had me back on the road in just a few days Reviewed on: 26th August 2021
Noel Barrington's avatar
Noel Barrington

Amazing

5
Customer service was brilliant. I had my bike stolen on a Saturday and they paid out on the Monday. They kept me informed throughout and were generally amazing. Each month there is clear explanation or charges due to claims and helpful tips Reviewed on: 26th August 2021
Paul's avatar
Paul

Faultless

5
Faultless service with staff that actually care and don’t try everything they can not to pay out a claim. I have had 2 bad accidents and the team at Laka were so supportive I would recommend them without hesitation great company with amazing staff Reviewed on: 26th August 2021
James Hare's avatar
James Hare

Amazing!

5
An amazing experience! These guys work so hard to ensure everyone gets their bikes fixed as quickly as possible! Best insurer. Reviewed on: 26th August 2021
sav's avatar
sav

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