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Leek Building Society: Savings reviews

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4.92
Based on 4,161 reviews, last reviewed 28th Nov 2025
16% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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96%
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4%
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Latest highest rating:

5

In branch service review Like the face you can come into a branch not only online. Reviewed on: 28th November 2025
Verified source

Latest lowest rating:

1

Cannot access account & stuck in a lockout loop I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them do... Read more Reviewed on: 4th March 2025
VladelMC's avatar
VladelMC
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About this product

Leek Building Society savings reviews can help you to find out more about life at Leek Building Society. How easy is it to contact Leek Building Society? And how friendly are they? Our Leek Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Leek Building Society Savings reviews (4161)

Review of the Leek Building Society, Savings:

Cannot access account & stuck in a lockout loop

1
I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them down. This means that if you have an account you don't access very often this can be very troublesome. So i needed a reminder of my username because a PC will not remember it when accessing the site, i then needed a password so i requested a reset, trying to use the reset you need your memorable word and it appears that i have remembered it incorrectly so i attempt to reset my memorable word and then bang. The account i can manage online means i have to call them the next day to regain access. I phoned the next morning and waited all day to be called back, they unlocked me and of course i had my username and a password reset link, it then asked me my memorable word which i don't have and when i clicked reset, i'm locked out again and have to get back on the phone but luckily the phone lines were still supposed to be open for another fifteen minutes but i got voicemail. So i will now be on day three tomorrow and all i'm trying to do now is close my account and run a mile. Reviewed on: 4th March 2025
VladelMC's avatar
VladelMC
Reply from Leek Building Society Thank you for taking the time to leave us a review. We’re sorry to hear about the difficulties that you’ve experienced when attempting to log into ‘Leek Online’ and that our staff were already busy assisting other customers when you called us about this yesterday. Our Savings Team will be happy to talk you through the steps that you’ll need to take to unlock your ‘Leek Online’ profile and they can be contacted on 0808 281 9308 between 9am & 5pm Monday to Friday. Alternatively, please e-mail us at [email protected] with your contact details and a preferred call back time (again, between 9am & 5pm Monday to Friday) and a member of staff will call you directly to talk you through things. Once again, we’re very sorry for any frustration this situation may have caused and we look forward to speaking with you in order to get this resolved. Kind Regards Dave @ Leek BS Response date: 5th March 2025
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Leek Building Society

In branch service review

5
Friendly staff, Good product. Knowledgeable. Reviewed on: 25th November 2025

In branch service review

5
Just flag on website that you need an appointment. Reviewed on: 21st November 2025

In branch service review

5
Very clear and easy to understanding explanations, especially considering I have never done anything like this before. I can also tell you want what is best for your customers. Reviewed on: 21st November 2025

In branch service review

5
Made simple and easy for new users to understand. Reviewed on: 21st November 2025

In branch service review

5
Lucy was great and so helpful and very knowledgeable. Reviewed on: 21st November 2025

In branch service review

5
Nothing could be improved , Donna served me after the branch had closed and I really appreciated. Reviewed on: 21st November 2025

In branch service review

5
I like the fact you have branch in town. Reviewed on: 21st November 2025

In branch service review

5
Very friendly and efficient staff. Reviewed on: 21st November 2025

In branch service review

5
Full English breakfast would be appreciated. Reviewed on: 21st November 2025

In branch service review

5
I was opening an account on behalf of my mother, much better experience than other banks I have dealt with. Amazing experience so thank you. Reviewed on: 21st November 2025

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