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Lloyds Bank: Car insurance reviews

2.04
Based on 147 reviews, last reviewed 3rd Jul 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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6%
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4%
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2%
See only 1 star reviews
68%

Latest highest rating:

5

Good price Online quote, better price than last year. Attached to my bank accounts for easy access Reviewed on: 13th June 2025
Suzi white's avatar
Suzi white

Latest lowest rating:

1

Absolutely avoid LLoyds Car Insurance! Absolutely avoid LLoyds Car Insurance! If you ever have to make a claim the customer service process is shocking you get passed round from pillar to p... Read more Reviewed on: 3rd July 2025
Dissatisfied customer's avatar
Dissatisfied customer

About this product

Lloyds Bank car insurance is underwritten by a panel of insurers and administered by BISL Limited.

You can manage your Lloyds Bank car insurance policy online via ‘My Account’. Using the online portal, you can view, download or print your documents, add and remove additional drivers and change your policy details.

Lloyds Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds Bank before, you can also leave a review and share your experience.

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Lloyds Bank Car insurance reviews (147)

Avoid at all all cost!

1
I had assumed that I would get decent service with Llyods but I've been completely wrong. They are very slow to respond. I'm having to chase them multiple times. Their excuse has been IT glitches. They can't give any updates - as they claim they have outsourced work to vendors. Its just been appalling service and a complete waste of money. Avoid at all cost Reviewed on: 14th October 2021

Over priced and will take as much money off you as they can.

1
I joined Lloyds as a learner, whilst I was learning someone reversed into my car parked outside my house (no fault of my own, wasn’t even in the car) Because of this he had to claim on his insurance as he had damaged my car and his. I did not make no claim with Lloyds but have been penalised since. They are charging me £25 for going from a learner to a full driver, so would never recommend staying with them, easier to find someone new. They also now have told me if I want to go with another insurance I have to pay £240+ to leave them even though my learner insurance was a no tie down to them, but this is because the claim on the guy who reversed into me is still open. So it was either I pay £240, or I stick with them for 1 month and I would pay £260+ just for 1 month! They said it was going to take 6 months to close the complaint, after a bit of back and forth they then agreed to close it by the 1st of Oct, we are now on the 7th and nothing has been done and it is still open! When we try to ring them they stick us on hold for 20+ minutes and don’t come back. They want to charge £55 to leave them as well. They are not a helpful insurance company and I would never recommend them, they won’t help you, they will just scam you out of your money and avoid taking your call, and once you get through they leave you on hold in hopes you will hang up and go away. Reviewed on: 7th October 2021

Car insurance

5
Excellent service throughout my experience with this company who provide professional care and service. Reviewed on: 24th September 2021

Admin fee for doing it myself on line

1
Why do they want to charge an admin fee for me changing my details on line no human interaction, if saga can scrap admin fees then a massive company like Lloyds should be able to do it Reviewed on: 6th September 2021

Car insurance

1
Lloyds took an additional £511 out of my bank account over my premium and still haven’t refunded it! Terrible customer service, don’t use this company! Reviewed on: 20th August 2021

Good customer service

5
Received my renewal had gone up by £80 a year. When I asked why was told it just had. Spoke with another lady called Annette she was amazing really helped me and brought down my insurance to an affordable amount. Well done Annette keep up your fantastic customer service. M Preston Reviewed on: 30th July 2021

Auto renewal nightmare

1
Trying to stop my auto renewal is an absolute pita. I have wasted 40mins of my life trying to call them, I hung up after 41mins. Can't do it by email so I will have to try again tomorrow, I will also cancel my bank account as I'm sooooh pi**ed off. Life's just too good for wasting time like this. Reviewed on: 27th July 2021

Rip off

1
Got a quote from compare the market for my car, insurance was £558 a year, tried it through Lloyds online banking and they wanted £1330 a year, more than double, what a joke... Reviewed on: 5th July 2021

Ripped us off

1
Moved 5 minutes down the road so apparently that makes your insurance double was paying 70 pounds a month tried to make it 151 done a new quote and managed to find the same insurance for 75 so shock they tried to rip us off Reviewed on: 30th June 2021

Rubbish response

1
Received renewal letter, and premium has gone up when it should have gone down! Found it much cheaper elsewhere, so now I have to stop Lloyds automatic renewal charge to my credit card. Can only do this by phoning, and they don't answer the phone. So I'll have to contact my credit card provider to tell them not to pay. AVOID! Reviewed on: 13th May 2021

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