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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (801 reviews)

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3.91

Based on 801 reviews, last reviewed 18th Jul 2026

81% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Staff are friendly Staff are friendly, and I am really happy with the bank application; actually, it is user-friendly Reviewed on: 18th July 2026

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (801)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

What a joke of a banking company.

What a joke of a banking company. After fraudulent activity on my account I made a claim which was paid back into my account. I had to cancel my card and wait over 10 days for my new 1 to arrive. 4 weeks later they have re-debited the money stating it looks like I had involvement. Each fraudulent activity had a non-gbp transaction go along with it so was made outside of the uk. Even though I was using my card in my home town the same time these fraudulent activities were happening they still say it was me. So now apparently I can cut myself in half be in the USA and UK at the same time. The fraud department over the phone couldn't help as it was passed to the back office where the only form of contact is via email.... which they never reply to. So in a nutshell if you want your money to stay safe AVOID lloyds at all cost. If like me are already with them swith to a more reputable bank ASAP Reviewed on: 14th September 2024

Whenever I have had a problem Lloyds bank is always...

Whenever I have had a problem Lloyds bank is always there to help me Reviewed on: 4th September 2024

Trustworthy bank

Lloyds bank has always been there for any kind of financial help. There's always a solution with them. Very easy to manage the account and the customer service deserves separate appreciation. Nice and comfortable with their debit card. They are very trustworthy. Reviewed on: 23rd August 2024

Good always easy

Good always easy with Lloyds and the app is great Reviewed on: 23rd August 2024

Ok satisfied

I am satisfied, everything is easy Reviewed on: 1st August 2024

The bank for me

I am happy with this bank. I have been thinking to fine a bank in the new town we moved, and Lloyd's it is perfect for me Reviewed on: 31st July 2024

Stick to the classic!

I really truly trust Lloyds bank as a brand, its never steered me wrong and i know my money is safe in a classic account just so i can get my savings up and then i can move on to another account or upgrade once i get a hold of my spending. Reviewed on: 16th June 2024

Customer services

I am Lloyd's Bank customer already from 2011. I am very happy with my account,overdraft and other offers.Higly recommend it for all! Reviewed on: 11th June 2024

There was an illegal transaction on my wife's bank a...

There was an illegal transaction on my wife's bank account. We attempted to contact their customer support, however they always kept us on hold before transferring the call to the fraudulent team, and my phone was disconnected after an extended wait. After a few attempts, someone picked up and phoned again, was disconnected after a lengthy investigation, and no one cared to contact us back. I've lost my money. I never trusted the bank's security protocol. They were completely unhelpful. I switched to another bank. Please do not trust them with your money. You will lose money, and they are unconcerned about it. Reviewed on: 29th May 2024

they stopped sending paper statements this is a bad...

they stopped sending paper statements this is a bad idea as so many hackers/ viruses i dont want to log in to my bank often Reviewed on: 25th May 2024

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