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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (801 reviews)

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3.91

Based on 801 reviews, last reviewed 18th Jul 2026

81% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Staff are friendly Staff are friendly, and I am really happy with the bank application; actually, it is user-friendly Reviewed on: 18th July 2026

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (801)

Great bank

I always feel my money is safe with lloyds. Reviewed on: 25th March 2023

No service and no common sense.

We have been dealing with Lloyds over an account for a gentleman with a foreign passport, someone who has lived in the UK for the last 45 years. Not only were we given completely the wrong information, they wasted two weeks by doing so and then told us something else completely. The reasons given made no sense, they displaced no common sense and there was no common courtesy either. We have since dealt with another bank for exactly the same issue without all the fuss and nonsense they made. Impolite staff who clearly have no interest in customers at all. Atrocious service (Kingston Upon Thames branch). Would never recommend this bank to anyone. Reviewed on: 22nd March 2023

Nice and easy

Very very nice and easy to access. Digital platform for everyone to pay transfer money easily. Reviewed on: 21st March 2023

Great

Is everything ok, no problem with them, always they help you Reviewed on: 21st March 2023

Easy online banking

Lloyds have streamlined their online banking app to make it super easy to use and visually pleasing. Reviewed on: 18th March 2023

Very good

Very good customer service and support they have Reviewed on: 17th March 2023

5 STAR

I have banked with lloyds for a long time now and they are brilliant, the customer care team is helpful and I now have a number of bank accounts with Lloyds Reviewed on: 17th March 2023

Best UK bank

Easy to open an account with them. User interface in app is very accessible and fast. Reviewed on: 16th March 2023

Ok

They’re ok but prefer Chase. They give better rewards and interest! Reviewed on: 16th March 2023

Is always there

I had to deal with minor fraud on my account and they helped me quickly and effectively. I’ve had them since I was young and I will keep with them in my old age too Reviewed on: 12th March 2023

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