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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.06 (725 reviews)

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3.94

Based on 724 reviews, last reviewed 28th Feb 2025

1500% increase in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

55%

21%

11%

10%

Latest highest rating:

5

Always been quick and efficient never had a problem,... Always been quick and efficient never had a problem, banking with them for over 25 years. Reviewed on: 27th February 2025

Latest lowest rating:

2

Online banking poor, great TV ad’s Awhile ago their online facilities wouldn’t work had to use another account with a different bank, I understand in the news again their online platfor... Read more Reviewed on: 28th February 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (725)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

A great bank

had my classic bank account for many years now and I am very satisfied with it Reviewed on: 21st March 2022

No issues

Have banked with Lloyds since uni and they haven't driven me away yet, which is probably high praise as far as banks go! Reviewed on: 18th March 2022

Amazing bank

Very helpful easy to use and supported during rough times Reviewed on: 17th March 2022

Amazing

Such a great bank, easy to use mobile banking app! Had an account for years and never had any issues and customer service is great! Highly recommend. Reviewed on: 10th March 2022

Disappointed

Seems like they are on a different planet. Keeping my old records and stubborn like a kid. Not looking in to present condition. I tried to explain but they were not ready to listen. Case is with ombudsman. Let’s see whether they can land on our planet with financial ombudsman’s help and reasoning. Why on earth they decide unprofessionally and call it as company policy. Sounds even worse. But I love to educate them not to treat another one like me in the future with their automated messages. Reviewed on: 10th March 2022

Best bank in UK

I can't explain how important it was for me and my family to become Lloyd's customers. We recently arrived from Canada to work on an assignment and needed a bank account. Lloyd's bank was the only bank to provide a hassle-free, efficient and fast service. The account, the app and the staff are all fantastic. No matter who wins, Lloyd's will always be the #1 bank for our family in UK. Reviewed on: 8th March 2022

Worst customer service ever in Coventry City Centre

Worst customer service ever in Coventry City Centre. For 7th time I'm going there to open a bank account and everytime was different document that they asked me for, I've paid 30 pounds to get a legit document from my GP to proof my address because they didn't accept my gas bill statement. Even with this legit document from my gp they couldn't open a bank account. Because was a different person from yesterday, every day different person from this bank want from me different document and for now I still don't have a bank account... Reviewed on: 5th March 2022

It's ok

They don't warn you If something has come out of your bank until a few days later. There online banking is always going down for maintenance and the online banking stuggles to recognise that its connected to the Internet. Reviewed on: 19th February 2022

Splendid Service

The service is Splendid and much is done to educate and inform about fraud. Reviewed on: 18th February 2022

Efficient

I've banked with Lloyds for years and I am impressed by how their phone app works and the speed that it allows me to transfer money. Reviewed on: 2nd February 2022

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