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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.96 (797 reviews)

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3.96

Based on 797 reviews, last reviewed 31st May 2026

30% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Lifetime user of Lloyds. Lifetime user of Lloyds. They are a good bank - they explain credit products fully and all staff on hotlines and in branch that I’ve dealt with has be... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Lloyd's bank stole from my account! Lloyd's bank stole money out of my account without my authorisation, they put me in debt of thousands of pounds.. I will never forgive them for what t... Read more Reviewed on: 25th April 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (797)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Classic Account

All keep me informed of comings and goings on my account Reviewed on: 25th March 2022

Fantastic

Dependable, reliable and easy to use Reviewed on: 25th March 2022

Worst Bank Ever

Stay way from this bank, their ethics are the worst I have experienced so far. Reviewed on: 25th March 2022

A great bank

had my classic bank account for many years now and I am very satisfied with it Reviewed on: 21st March 2022

No issues

Have banked with Lloyds since uni and they haven't driven me away yet, which is probably high praise as far as banks go! Reviewed on: 18th March 2022

Amazing bank

Very helpful easy to use and supported during rough times Reviewed on: 17th March 2022

Amazing

Such a great bank, easy to use mobile banking app! Had an account for years and never had any issues and customer service is great! Highly recommend. Reviewed on: 10th March 2022

Disappointed

Seems like they are on a different planet. Keeping my old records and stubborn like a kid. Not looking in to present condition. I tried to explain but they were not ready to listen. Case is with ombudsman. Let’s see whether they can land on our planet with financial ombudsman’s help and reasoning. Why on earth they decide unprofessionally and call it as company policy. Sounds even worse. But I love to educate them not to treat another one like me in the future with their automated messages. Reviewed on: 10th March 2022

Best bank in UK

I can't explain how important it was for me and my family to become Lloyd's customers. We recently arrived from Canada to work on an assignment and needed a bank account. Lloyd's bank was the only bank to provide a hassle-free, efficient and fast service. The account, the app and the staff are all fantastic. No matter who wins, Lloyd's will always be the #1 bank for our family in UK. Reviewed on: 8th March 2022

Worst customer service ever in Coventry City Centre

Worst customer service ever in Coventry City Centre. For 7th time I'm going there to open a bank account and everytime was different document that they asked me for, I've paid 30 pounds to get a legit document from my GP to proof my address because they didn't accept my gas bill statement. Even with this legit document from my gp they couldn't open a bank account. Because was a different person from yesterday, every day different person from this bank want from me different document and for now I still don't have a bank account... Reviewed on: 5th March 2022

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