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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (801 reviews)

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3.91

Based on 801 reviews, last reviewed 18th Jul 2026

81% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Staff are friendly Staff are friendly, and I am really happy with the bank application; actually, it is user-friendly Reviewed on: 18th July 2026

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (801)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Always been very helpful

The online banking is easy to use, works well and you can check your account/s whenever you wish. It's easy to make transfers and you can contact them either online via the chat link or the usual ways such as a phone call or visit a branch of course. I've always found the staff in the branches very helpful and nice, which makes it a pleasure to deal with them. Reviewed on: 30th August 2021

Very supportive. Excellent services.

Have been a Lloyds Bank customer for thirty years. They are always innovating to move banking forward and provide the variety and level of services that people want from their bank. I have used all sorts of services, from insurance to mortgages, credit cards and overdrafts. It's all very straightforward, very competitively priced. Am glad l am a customer. Definitely recommended. Reviewed on: 27th August 2021

Lloyds bank is rubbish

Lloyds bank is rubbish I received an email regarding changing my bank account to a better account so I decided to give it a go only to find out that I would be receiving a new debit card and my old card would be cancelled in 4 weeks..I was advised that I could cancel within 30 days so I called up to do this within 2 hours of changing the account over only to be told that I would still receive the new debit card for the new account that I was cancelling and also receive another new debit card for the old account that I was going back to..I said that I didn't want any new debit cards for either account only to be told that I couldn't cancel and would still need to receive these cards as they had already been ordered..I have been a customer of lloyds for over 5 years and this is how I am treated!!!! Reviewed on: 2nd August 2021

Very good app.

Been with Lloyds over 5 years and very happy with service. The App is good and particularly like the fact you can scan a chq into your account function. Reviewed on: 5th July 2021

Impossible to close bank account

I called may 8th to get my bank account closed. They closed it. I called on May 12th because I didn't understand why I still could log into my online banking, they told me it would be deleted In a month. I called on June 14th asking why I still could log in to my bank, she couldn't find my information and I didn't have my account number to give her. I received my monthly statement by post mail (sent may 10th 2 days after my bank account was closed) I was hoping it was a confirmation that my bank was closed, no it was a statement fee of 0 pound....why do I still receive that?? Called June 24th now with my account and sort code since I just got a letter, the lady found my information and said that the bank account was closed for sure but she couldn't help me to close down my online banking. Reviewed on: 27th June 2021

Excellent Service

The service provided is very good and takes customers needs into consideration when making decisions about the subject being reviewed. Overall performance is very good. Reviewed on: 21st June 2021

The best bank there is

I have had an account with lloyds bank from the age of 17 and I have never been let down by them. I have had loans and I currently have a credit card with them and the interest rates are very fair and almost everything can be done via the app or online which is very handy for me. Reviewed on: 14th June 2021

Very trustworthy and loyal and helpful to customer

I feel more secure with them, then help in difficult time and think about customer Reviewed on: 14th April 2021

Good banking

Never had any issue while dealing with Lloyds however i would say more quick response on chat would add an extra start for Lloyds service. Reviewed on: 14th April 2021

Easy to use App and help

Lloyds have a far easier to use virtual service app which has been fantastic in the pandemic when I have wanted to use less face to face services Reviewed on: 10th April 2021

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