Write a review

Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.06 (730 reviews)

View other Lloyds Bank products

3.95

Based on 730 reviews, last reviewed 9th Mar 2025

1900% increase in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

54%

21%

11%

Latest highest rating:

5

England Best High Street Bank Lloyds Bank’s Classic Account offers reliable banking with easy online and mobile access. Customer service is generally good, though wait times can be... Read more Reviewed on: 9th March 2025

Latest lowest rating:

1

Lloyd's bank customer service staff are so rude they... Lloyd's bank customer service staff are so rude they do not deal with situations great. Worst bank ever Reviewed on: 4th March 2025

Read all reviews See your review

About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (730)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Poor

Closed my account with no notice. Simplistic, un-advanced mobile and internet banking. Poor in branch service. Reviewed on: 26th January 2019

Great app - makes this a super account

Ok, so they had a software glitch, every bank seems to. But the app here is the stunning feature, linking my ISA and Savings accounts, making transfers abd swift payments a breeze. Branch netwirk is stiill one of the most extensive and a daily charge for overdraft is clear and means I only pay when I really need it. A well-considered and thoughtful product: I am very content with it. Reviewed on: 26th January 2019

Easy & great

Just what I need, no issues at all! Reviewed on: 20th January 2019

Overall no complaints

Overall no complaints. The staff are very friendly and make the effort to know their customers by name. Our branch remains open but with reduced opening hours. These are manageable but hopefully their will be no further cutbacks. Reviewed on: 13th January 2019

my account

been with lloyds since i was 16 years old never had a problem Reviewed on: 13th January 2019

Very helpful

Always helpful in branch and on the phone Reviewed on: 13th January 2019

Does what it says on the tin....

Normally efficient and accurate, normally decent customer service Reviewed on: 13th January 2019

Expensive charges from the Horse

Charging everyday for overdraft has become expensive and not cost effective. No special perks from them, all though having been with them for a number of years. Reviewed on: 12th January 2019

Extortionate

Overdraft charges are extortionate and their customer services agents seem to have no idea what they are talking about and even contradict themselves in the same sentence! Reviewed on: 12th January 2019

Great improvements made for the customer

Lloyds have done their best to right their previous wrongs against customers and because of this they are now a bank I would recommend. Reviewed on: 12th January 2019

Do you have a different Lloyds Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Account
from thinkmoney 2.60 from 70 reviews
Current Account
from Starling Bank 4.94 from 27328 reviews
Current Account
from Kroo 4.90 from 4058 reviews

There's still more to see!

Lloyds Bank has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub