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LV (Liverpool Victoria): Car Insurance reviews

Name: Car Insurance
Rating: 4.22 (313 reviews)

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4.14

Based on 313 reviews, last reviewed 15th Oct 2024

68% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

14%

Latest highest rating:

5

Quick and easy to arrange and very competitive price Quick and easy to arrange and very competitive price Reviewed on: 15th October 2024

Latest lowest rating:

2

When it comes to renewal, they always quote us a hig... When it comes to renewal, they always quote us a higher amount. But when I go through comparing website, the same company gives a very much lower quot... Read more Reviewed on: 23rd August 2024

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About this product

LV= are the chosen car insurer for over one million UK drivers.

LV= offer a range of cover options from third party only through to fully comprehensive. They also have policies for electric cars and multi-car cover.

LV= car insurance reviews help you find out what it’s like to be a customer. If you’ve used LV= before, you can also leave a review and share your experience.

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LV (Liverpool Victoria) Car Insurance reviews (313)

LV Failings

I was pulled over by the police for having no insurance. I had in fact swapped my insurance from one family car to another. The insurance issued was a combination of the two registrations, I was told the insurance was for the correct make and model. I phoned and asked for breakdown facility to be added to my policy, I was told there was no need as I was covered by my membership to Civil Servants Motoring Club. I broke down, and was told that there was nothing against my vehicle registration, I contacted Boundless (New name for CSMC) to be told that I had to get LV to adjust my policy to include breakdown. I could pay £90 for the one off breakdown, but would have to take out a policy once the fault was repaired. Reviewed on: 5th November 2019

The Worst car insurance on the market

LV are the worst insurance company I have ever dealt with a star is too much. On Oct 4th 2019 I was hit at high speed by a drunk driver who was also insured by LV. My injuries are all over and I am recovering, I have spent over 20 hours, spoken to at least 10 different people to be in a stalemate. The other driver has admitted liability, I was told this perhaps by an honest niave Marty Barrett, then three days later LV deny the call took place, they have told me the police informed LV of the accident, the police have stated twice they have not, LV state that no liability had been admitted. The legal cover I have is useless not one piece of advice or help, in fact the man I have been dealing with is not even a qualified solicitor, although he likes to think he is. My car is a right off and I have been offered £900 under market value, in fact the car they compared my car to had 50k difference in mileage and was a private seller. The whole experience has been vile, rude staff and noone has a clue what is going on, a stalling tactic as they know they will have to pay out. I am a completely innocent party who has not only been attacked by a drunk driver, his and my insurer LV are also attacking me, just terrible. I am now so depressed by their behaviour with no future. My life has been turned upside down, I have no home, no job as a result of a drunk driver, LV have not assisted in these matters in any way. On the 16th Oct I was suppose to start my new life in Jersey, new home, new job. I have been instructed by LV's legal that I must not leave England pending investigation, it is cleancut, I was hit by a drunk driver. No offer of medical in Jersey, the physio they offer are all booked and they only deal with one company in the UK. They will not give any advice or help in anyway. Steer clear of this most awful insurance company Reviewed on: 15th October 2019

Very good prices

This was the cheapest and best car insurance offer available! Reviewed on: 12th September 2019

Competitive

I have been insuring my car with LV for more years than I care to remember and have been impressed with their service when I have required it. In addition, their quotations for me as a civil servant, have consistently been far lower than all others. Reviewed on: 12th September 2019

Extremely competitive price

After quotes of over £350 for my annual car insurance, LV managed an extremely competitive £190 which included legal cover/windows etc... A fair price as far as I'm concerned having 10 years no claims intact at 47 years of age. No other company came close to this quote although I'm unsure why. Very good. Reviewed on: 8th September 2019

Amazing service

I had a car accident while insured with LV.Having an accident is an awful experience but LV made the whole experience stress free.The speed and efficiency in sorting and settling my claim was simply superb.I have recommended LV to a number of my friends as I believe they're the best. Reviewed on: 4th September 2019

Multi car is a great product

Had a great saving by putting all our vehicles on one policy Reviewed on: 4th September 2019

Good price and customer service

Answer calls quickly and solved my credit card payment problem very quickly. Reviewed on: 1st September 2019

Repeat purchase

Happy with last year’s quote and price this year is just as great. Reviewed on: 1st September 2019

They keep their promises

Have had to use LV for 2 claims now, both handled with speed and professionalism. Every time I’ve contacted their Customer Services I’ve been greeted with efficiency and first rate service. Reviewed on: 28th August 2019

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