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LV (Liverpool Victoria): Home Insurance reviews

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3.47
Based on 134 reviews, last reviewed 10th Oct 2024
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
51%
See only 4 star reviews
19%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
27%

Latest highest rating:

4

Right level of insurance No-one likes it when your renewal quote arrives much higher than expected. After shopping around l decided to buy my home insurance from LV even thoug... Read more Reviewed on: 10th October 2024
K C's avatar
K C

Latest lowest rating:

1

Never had a home insurance claim. Never had a home insurance claim. My building and contents insurance doubled on renewal from 300 to over 600! Reviewed on: 11th June 2024
Abdullah M's avatar
Abdullah M
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About this product

Choosing the right insurance provider can be daunting with so many on the market. At Smart Money People, we collect LV= home insurance reviews from existing policyholders to help you make a better financial decision. Find out how customers rate the service they have received from LV=.

LV= offers a variety of insurance policies, with discounts available when you combine its home and motor policies. There are three levels of home insurance to choose from: essentia...

LV (Liverpool Victoria) Home Insurance reviews (134)

Review of the LV (Liverpool Victoria), Home Insurance:

Very happy

5
Easy to set up, good value, and clear communication Reviewed on: 16th August 2022
Adam Popeck's avatar
Adam Popeck

excellent

5
Offers the highest cover for garden and sheds under the standard policy for the lowest annual cost. Reviewed on: 23rd August 2024
ALAN's avatar
ALAN

Never had a home insurance claim.

1
Never had a home insurance claim. My building and contents insurance doubled on renewal from 300 to over 600! Reviewed on: 11th June 2024
Abdullah M's avatar
Abdullah M

LV are bottom slicing their customer base

1
As a customer for 19 years I have migrated my house insurance. Last year they increased the premium by 50%. This year by 110% so adios. They did the same with my car insurance which they have had for 10 years. I had 3 cars insured with them and they will all move as the renewals approach. allianz now own LV and they are racking up the premiums of their loyal customers to see what they can get away with. I have NEVER made a claim for house or car insurance in 19 years ... Reviewed on: 10th June 2024
Stephen B's avatar
Stephen B

HOME INSURANCE DOUBLES.

1
My home insurance renewal was £680 last year, my renewal had just come through at £1,220!!! I have never had a claim. I will never use LV again and will also change my car insurance for another company out of principle. LV obviously don’t want the business. Reviewed on: 20th February 2024
Andy S's avatar
Andy S

LVdoes not value existing customers

1
Home insurance quote increased by 33% by LV. LV increased my home building and content quote by 33% despite no claims being made. Online comparison site offered an equivalent quote gir £225 which is ehat LV quoted last year. Clearly LV do not want loyal customers snd offer cheaper deals only to new ones. I won't be using LV in the future. I also will not renew my car insurance with them until they rmvakye existing customers as much as they do new ones Reviewed on: 5th October 2023
Frank Walters's avatar
Frank Walters

Almost doubled

1
My policy went up from £210 to £360 even with buildings only it was £310 gone with someone else for £155 your loss LV Reviewed on: 2nd October 2023
Richard 's avatar
Richard

Renewal

5
No problems at renewal time. Making changes is easy with a phone call to customer service. Reviewed on: 17th September 2023
J Moore 's avatar
J Moore

Very disappointed

1
Had to wait 9 months for them to sort out my claim denied my claim twice although I was clearly covered.If it wasn't for my persistence and going to the complaint department and getting the ombudsman involved i wouldn't of had my claim agreed..very unprofessional and incompetent... Reviewed on: 14th September 2023
Ray Davies's avatar
Ray Davies

Home Insurance

5
Good cover for contents at a reasonable price Reviewed on: 12th September 2023
Moira Smith's avatar
Moira Smith

So disappointed. Shame on you!

1
I have been with this company for 30years and only one claim 18yrs ago. They've never messed me about with hiked up fees before. My renewal quote this year was 33% higher. Was told it was non-negotiable and then rude person told me my situation must have changed. NO it has not, rude lady. Gone elsewhere, same cover for half the price. So much forrewarding loyal customers Reviewed on: 12th September 2023
R fisher's avatar
R fisher

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