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M&S Bank - Marks and Spencer: Car insurance reviews

View other M&S Bank - Marks and Spencer products
1.50
Based on 104 reviews, last reviewed 9th Dec 2025
No new 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
13%
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7%
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2%
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3%
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75%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023
Clifford Ralph 's avatar
Clifford Ralph

Latest lowest rating:

1

Very poor service No fault accident in June 2025.Still not sorted out and I am still paying an excessive amount for my car and wife’s car insurance.Case unresolved cann... Read more Reviewed on: 9th December 2025
Tom Kay's avatar
Tom Kay
Read all reviews See your review

About this product

M&S Bank car insurance is arranged and administered by BSL limited using a panel of insurers.

If you need to make a claim, you get a personal claims manager to keep you updated with progress. You can choose between premier or standard cover. Premier provides additional benefits including a guaranteed replacement car.

M&S Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S Bank before, you can also leave a review and share your experience.

M&S Bank - Marks and Spencer Car insurance reviews (104)

Review of the M&S Bank - Marks and Spencer, Car insurance:

Ok but a few problems

3
I was impressed with the quote from M&S and signed up for the product. However, they then contacted me to say that one of my previous insurance claims, even though it was one where I was not at fault (someone pranged my car and drove off), would make the insurance quote higher and I was forced into paying more than the quote. My previous insurance company did not make this decision and I did wish I'd stayed with my other company. Reviewed on: 30th May 2017
Sarah KNIGHTLEY's avatar
Sarah KNIGHTLEY

Excellent customer service, good price

5
The customer team are very friendly and helpful, never wait too long for them to answer. Easy and quick to change any details with them. Reviewed on: 6th November 2015
Hannah 's avatar
Hannah

great

5
great company and good services my entire family use this Reviewed on: 13th April 2015
gratefulmhy's avatar
gratefulmhy

Excellent customer service, low quotes

4
I was very impressed with the low quote offered considering that it is a comprehensive policy with all the features I was looking for. It was half the price of my renewal quote. I also found customer service excellent, with my documents being processed within a day of sending them through. Would definitely recommend. Reviewed on: 24th March 2015
Louisejulie's avatar
Louisejulie

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