Write a review

Go to business site

Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.58 (428 reviews)

View other Mansfield Building Society products

4.58

Based on 428 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

Very efficient in dealing with enquiries. Very efficient in dealing with enquiries. Reviewed on: 2nd March 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

Visit provider site Read all reviews See your review

About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

Mansfield Building Society Mortgages reviews (428)

Review of the Mansfield Building Society, Mortgages:

Communication could be a bit better.

There was some confusion over payment days which has lead to a bad mark on my credit history. So communication wasn't the absolute best. Also, my new mortgage rate comes into effect now-ish and I've had no communication regarding that. Reviewed on: 10th February 2025

Reply from Mansfield Building Society Thank you for your feedback. Please contact us on 01623 676340 or email [email protected] and we would be happy to investigate the issues stated. Response date: 11th February 2025

PAYING OFF YOUR MORTGAUGE

SO EASY TO SORT THINGS OUT, STEP BY STEP INSTRUCTIONS Reviewed on: 20th January 2021

Not as honest a they make out

I had a tracker mortgage. When taking this out i was told that although it wasnt locked to bank of england rate it changed with the bank of england rate. This did not occur. During the lock down i had severe financial difficulties. The bank of england rate came down; mansfields did not. Also when my contract came to an end the default rate was excessivrly high... £130+ more a month. This is wrong. Reviewed on: 12th January 2021

Reply from Mansfield Building Society We’re sorry that our service did not meet your expectations this time. Can you call us on 01623 676340 so that we can investigate this further for you? Response date: 14th January 2021

Human approach to lending not a computer

Having had great difficulty in securing a mortgage The Mansfield have looked at our application in a human aspect and not what the computer says at a lot of the main high stream lenders. They have been helpful throughout and thanks to them we now own our home. Thanks Mansfield Building Society for the human touch Reviewed on: 11th January 2021

Brilliant Customer Service

Have always found the Mansfield to provide a professional service. Always able to contact a person by telephone and always friendly and efficient. Would definitely recommend. Reviewed on: 9th January 2021

Very helpful

The team at Mansfield were helpful and efficient with my remortgage during the pandemic Reviewed on: 9th January 2021

Very thorough and knowledgeable about my account at all times.

Always accessible for consultation and advice. Always felt secure in the knowledge that I was working with very competent and helpful people. Very pleased to have been able to hold an account with The Mansfield Building Society. Reviewed on: 22nd December 2020

Disappointing

Initially pleased until we wanted to move house. Numerous obstacles put in the way of transferring the mortgage. Then told that no longer lending smaller amounts. Had to repay the mortgage early and then had to pay penalties. Really disgusted with the service we have received. Reviewed on: 11th December 2020

Excellent!

We are so happy with the Mansfield in every respect. They listened to what we needed, essentially a bridging mortgage, worked out a plan, actioned it quickly and precisely and were helpful and friendly throughout. We thoroughly recommend the Mansfield BS. Reviewed on: 9th December 2020

Great communication and understanding during our self build

Great company, Started with a self build and migrated over to a normal mortgage once the house was completed, great communications throughout the different processes. Reviewed on: 3rd December 2020

Big Help

We had difficulties previously but Mansfield really helped us in getting our mortgage. Reviewed on: 2nd December 2020

Do you have a different Mansfield Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Generation Home 5.00 from 1 reviews
Mortgage
from Accord Mortgages 2.99 from 21 reviews
Tracker Rate Mortgage
from TSB 1.50 from 2 reviews

Want to see more from Mansfield Building Society?

Insurance
from Mansfield Building Society 5.00 from 1 reviews
Savings
from Mansfield Building Society 4.65 from 1405 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub