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Mansfield Building Society: Savings reviews

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4.65
Based on 1,420 reviews, last reviewed 9th Mar 2026
338% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
15%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
2%

Latest highest rating:

5

Competitive rates Competitive rates from a reliable and friendly society Reviewed on: 9th March 2026
Julie B's avatar
Julie B

Latest lowest rating:

2

Pointless poor communication Pointless calling as the phone rarely gets answered, found out my account has a passbook and can’t be managed online yet it was opened online. Poor co... Read more Reviewed on: 18th February 2026
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HM
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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (1420)

Review of the Mansfield Building Society, Savings:

An enquiry re opening a new Club account was dealt w...

5
An enquiry re opening a new Club account was dealt with efficiently and very professionally by the staff with a letter giving comprehensive instructions as to how to proceed. Excellent service for Tony Harrison Reviewed on: 28th April 2025
Collingham Tennis Club's avatar
Collingham Tennis Club

Entirely satisfactory but not very competitive

4
Good customer experience, however: (1) savings interest rates generally not very competitive; and (2) online functionality is below average for peers in the industry, as for most savings accounts it is not permitted to request withdrawals online. Reviewed on: 17th February 2022
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Mansfield Building Society Branch Review

4
Likes; its still a mutual society, friendly staff, local office. Plans Tying up cash for years without any access unsuitable for OAPs Reviewed on: 15th February 2022
Verified Member's avatar
Verified Member

Efficient Building Society

5
Took out a three year bond and all the transactions were quickly and efficiently handled. Thank you. Reviewed on: 10th February 2022
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Mansfield Member Feedback

Mansfield Building Society Branch Review

5
The staff are excellent. Jill Simpson is very professional but also friendly Reviewed on: 10th February 2022
Verified Member's avatar
Verified Member

A pleasant banking experience.

5
Very friendly staff, very helpful and caring. Reviewed on: 10th February 2022
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Mansfield Building Society Branch Review

4
Not sufficient cash on demand and time required- been issued a cheque instead Where do you take the cheque to cash? Reviewed on: 8th February 2022
Verified Member's avatar
Verified Member

Need an online savings presence

4
I’m an ex employee who showed loyalty by keeping some accounts at MBS. However I live too far away and given there is no online presence, unfortunately it has proved inconvenient to keep the accounts. Reviewed on: 7th February 2022
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Mansfield Building Society Branch Review

5
Lovely people and you get a book not paperwork Reviewed on: 3rd February 2022
Verified Member's avatar
Verified Member

Mansfield Building Society Branch Review

5
You make it easy for us old people Reviewed on: 3rd February 2022
Verified Member's avatar
Verified Member

Disappointing experience in branch but good overall phone and postal service

3
When visiting the branch i was told that an appointment was necessary to open a cash ISA which it is not as you can open one by post. I had downloaded and filled in the application and thought that the branch would take the documents and pass them to head office. but without asking any further details an appointment at a future date was the only option offered. (My wife commented it was a similar experience to a doctors surgery unhelpful !) subsequently i posted the application forms in the head office letter box and the application was completed the same day, this was what i consider good service. Reviewed on: 1st February 2022
Mansfield Member Feedback's avatar
Mansfield Member Feedback
Reply from Mansfield Building Society Thank you for taking the time to complete our customer survey and providing your feedback. When opening an account in branch, we try to do this in a more comfortable area away from the counter where we can give you the time and privacy required. We have seen an increase in appointment requests since the new year and unfortunately this means we don’t always have somebody available straight away, however we’re sorry you weren’t offered the option to leave your application form in branch and will ensure that your feedback is shared with our branch teams to offer a better customer experience on this moving forward. Response date: 4th February 2022
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