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ManyPets: Pet insurance reviews

Name: Pet insurance
Rating: 4.87 (13420 reviews)

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4.87

Based on 13,420 reviews, last reviewed 12th Mar 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

great customer service The customer service team are friendly and have always been willing to answer any questions I have had. I needs to make a claim for my pet and they we... Read more Reviewed on: 12th March 2026

Latest lowest rating:

1

Terrible company to deal with We took out pet insurance with this company last year. Our dog became ill without any pre-existing conditions, we followed the correct procedures, sub... Read more Reviewed on: 17th February 2026

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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

ManyPets Pet insurance reviews (13420)

Review of the ManyPets, Pet insurance:

Easy to use, quick to pay out

We took up Bought By Many insurance after it being recommended repeatedly by others and they were right to do so as it is easy to set up, easy to use and claim and quick to pay out when our puppy had a foreign body in it's throat. Reviewed on: 16th September 2020

Would not consider any other company

My fur baby was euthanised 5 months ago following a short illness. Many Pets were there from day one and supported us throughout the whole ordeal and through the trauma of putting him to sleep. Nearly all the Claims were dealt with directly through the vet and specialist referral team. I cannot fault this company at all. I finally brought myself to claim for his passing only recently. I struggled with the on-line claim form. The form was easy enough, but I just couldn’t bring myself to fill in the info. So I rang them instead. I spoke to a lovely person called Hannah, who dealt with everything so easily. Payment was made within 48hrs. I’m not saying your claim will be dealt with so quickly. But this was my experience and I have to say I would not wish to deal with any other company ever again. The kindness, support and handling of my claim was superb. Reviewed on: 19th October 2023

Disgusting customer service

I've been waiting 4 months for my claim to be processed. Customer service is useless as is the website. They do not reply to emails and call take up to 30 minutes to get though....but they keep taking the monthly payments on time.....Avoid!!!! Reviewed on: 6th October 2023

Appalling claims service

Over 10 weeks since our claim was submitted and it is still sitting with the handler - no response to emails or calls and no updates provided. Waiting for £1000 to be paid and getting very impatient, especially seeing that others have had claims paid the same day! Reviewed on: 30th September 2023

Poor customer service

I telephoned ( it took 20 minutes to answer) to ask for a printed copy of my policy and was told to e mail the SUPPORT section. This I did and after more than a dozen e mails got no reply at all. How rude! They totally ignored my requests. Still not resolved. If you are thinking of buying pet insurance please done come here, Chris Reviewed on: 29th September 2023

Absolutely awful company - do not believe the hype

Do not insurance your pets with this company. I signed up to them in February and it's the biggest mistake I ever made. They have been awful from day 1. it took them 10 weeks to pay my first claims. They upheld a complaint I made about the time scales, agreeing it was too long, and then have taken 4 weeks and counting to pay continuation two claims. No explanation, no request for additional info from me or my vet, a rude response with a load of nonsense that does not apply to me from customer services but still no actual payment or explanation. Hundreds of people are in the same boat with them. Appalling company. AVOID, AVOID, AVOID! Reviewed on: 12th September 2023

Vets asking for payment in advance

I will not be renewing with Manypets once our current term is over. Vets are currently asking for payment in advance as they are so slow at reimbursements. Our premiums have also gone up considerably in relation to the no claims that we have made. Reviewed on: 24th August 2023

Supurrrrrb

My foundling cat, previously in robust health, at age eleven developed diabetes. A number of related conditions, including dental and stomach infections, ensued and Many Pets (formerly 'Bought by Many") has paid up without quibble and rare delay. The customer service is excellent and they've rescued my rescue cat. Superb! Reviewed on: 24th August 2023

Good value and very efficient

Easy to get a quote and set up, most claims have been very easy to complete, good level of cover for a decent price Reviewed on: 23rd August 2023

Best Pet Insurance Overall by Far!

Many Pets has the most helpful customer service and easiest claim process I have ever found, the claims are settled quickly and any issues are followed up until conclusion, I wouldn't go anywhere else Reviewed on: 23rd August 2023

Really simple portal

Easy to use website, clear information and friendly customer service. Reviewed on: 23rd August 2023

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