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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.8 (342 reviews)

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1.65

Based on 342 reviews, last reviewed 18th Jan 2026

No new 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

AVOID AVOID AVOID! AVOID AVOID AVOID! I will share my entire experience with email proofs here. But in the mean time avoid avoid avoid! Pay little extra, go else where. Reviewed on: 18th January 2026

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (342)

Review of the Marshmallow, Car insurance:

Please avoid this company

My husband and I are insured with this company. Our car was involved in an accident while parked stationery on the road 6 days ago and it is not in safe position/condition. We have been trying to get it off the road and get a replacement car but no help or response from this insurance company. I can't even get to them as they don't seem to have a help line contact number. We are so distressed and disappointed as neighbours/ council asking us for the car to be removed and we need a replacement car but no help. Please avoid this company and pay a bit extra go with a reputable company so in case of accident/ emergency you get someone to turn to. Reviewed on: 3rd March 2023

AVOID AVOID AVOID!

AVOID AVOID AVOID! I will share my entire experience with email proofs here. But in the mean time avoid avoid avoid! Pay little extra, go else where. Reviewed on: 18th January 2026

Impossible to cancel and extremely high renewal price

Impossible to cancel and extremely high renewal price Reviewed on: 18th January 2026

Absolutely the worst insurance

Absolutely the worst insurance… Absolutely the worst insurance experience imaginable. This company is completely unreliable and utterly useless when you actually need help—which is the entire point of insurance. The moment a real issue arises, they suddenly become “unable to assist,” and instead of supporting their customer, they cancel your policy and walk away. Disgraceful. They are quick to take your money, but when it’s time to honor their obligations, they vanish behind excuses, fine print, and indifference. Zero accountability. Zero support. Zero integrity. Do not make the mistake of trusting this company. They will leave you stranded when you need them most. Save yourself the stress, frustration, and wasted money—boycott this insurance provider and choose literally any other company. You’ve been warned. Reviewed on: 18th January 2026

Worst Experience

My car was taken to recovery service after the incident and the insurance took ages to process the claim and later the denied to cover the storage cost in recovery service because it’s too high and the reason it’s high because the insurance company claim process took like two weeks. Reviewed on: 17th January 2026

Shocking experience, the car was written off , value...

Shocking experience, the car was written off , value 4700. They then applied 14.54% deduction as they claimed the paperwork did not match. They then deducted the remainer of the premium and of course the access and claimed the remaining premium was included in my payout of 2200.All this took 3 months. I will pass this on to PRA, FCA and FOS If l could l would rate -5 - AVOID Reviewed on: 16th January 2026

AVOID! The worst!

I signed up for Marshmallow thinking it would be easy and reliable. Big mistake. They have no phone line, only an online chat that either ignores you or lies outright. Every time I tried to resolve an issue, it felt like arguing with a dictator — slow, rude, and completely unhelpful. Their policies may be cheap, but the stress and frustration you’ll go through aren’t worth it. Do not use Marshmallow unless you enjoy wasting hours being ignored and lied to. There’s lots more but they suck.!! Reviewed on: 16th January 2026

There is no way to stop your insurance payment from...

There is no way to stop your insurance payment from auto renewal. \i had to contact my bank to cancel it. Reviewed on: 12th January 2026

Shocking customer service

Shocking customer service and inconsistent handling of a simple enquiry. I contacted Marshmallow to enquire about how my premium might change if I were to move address. I made it clear this was only a query and that I had not moved. Despite this, I was told my policy would be cancelled in 7 days — on Christmas Day, no less — and that I would be charged a customer cancellation fee of over £125. When I challenged this, explaining that no change had actually been made, they were unable to give a clear reason for the cancellation. After further back-and-forth, they said they would waive the cancellation fee but would still cancel the policy. This was particularly unreasonable given that their complaints process takes 10 days, yet they expected me to find alternative insurance within 7 days, right before Christmas. Eventually, they acknowledged that I had not requested any policy changes and confirmed that my policy would not be cancelled. However, the very next day, when I replied confirming I was happy to keep my policy, I was told they were cancelling it after all — putting me straight back to square one. This experience has been incredibly frustrating and stressful. A simple enquiry should not lead to contradictory decisions, threats of cancellation, or unnecessary pressure to secure last-minute insurance. I have completely lost confidence in Marshmallow’s customer service and internal processes. Reviewed on: 21st December 2025

My experience with Marshmallow's customer service ha...

My experience with Marshmallow's customer service has been disaster i chat in the morning say there done wrong with the policy there put 14 January need to be 18 Decenber 2025 she say Marsha all good im going to take the car i see nothing change im now 3 hours on chat and there ignor me.They show a complete and utter lack of respect for the customer's time and seem deliberately unhelpful when it comes to policy change. If this is how Marshmallow handles a simple administrative task like change the day , I dread to think what making a claim would be like. Do not use this company never never I will be cancel now my insurannce. Reviewed on: 18th December 2025

Absolutely a joke of a company no one actually works...

Absolutely a joke of a company no one actually works there to answer questions all done by live chat which actually no one answers avoid like the plague Reviewed on: 16th December 2025

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