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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.58 (358 reviews)

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1.58

Based on 358 reviews, last reviewed 23rd Feb 2026

No new 5 star reviews

in the past 90 days

190% increase in 1 star reviews

in the past 90 days

17%

79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

Marshmallow car insurance is a big scam There's no telephone call service, you can only find them on live chat which will be only 3 days wait of each of your message to them, and with the pu... Read more Reviewed on: 23rd February 2026

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (358)

Review of the Marshmallow, Car insurance:

Auto renewing and refunding partially after a long time

They auto renewed my insurance and would not provide me a contact number to call and cancel. They didnt send me any postal correspondance to inform me. They took out over 1000£ as premium from my bank account. Only chat facility available to corresspond which is slow. I cancelled the insurance over chat immediately (within cooling off period) but they still charged me £30 admin fee. They also gave me a huge bill for 2 days' insurance they charged pro-rata. Raised a complaint and they took months to respond. They didnt do anything. They took a long time refunding the money as well and still charged Admin fee (even though I was withing 7 day cooling off period). Thieves. Stay away from them Reviewed on: 14th August 2024

Extremely Poor Service

I have had a marshmallow customer hit my car an getting to 3 months now my car has not been fixed, you call they never pick up even after an hour wait. horrible customer service especially Najma she's too rude to be in customer service. Hung the phone severally. please keep away from them Reviewed on: 9th October 2023

By far the By far the worst company to deal with when a claim arises.

By far the worst company to deal with when a claim arises. One member of staff states the claim is a split decision one, then disappears and won't respond to emails along with another of his colleagues too. Then a third and later a fourth person takes over the claim all within Marshmallow. This time having seen the same evidence the initial colleague of his had seen, he says it a split decision claim and a few days later changes his mind and says I'm at fault. They never respond to emails or correspondence in the stated time and have a very casual attitude to their insured once they have your money. Being a cheap insurance company says it all, cheap rates and definitely a cheap service provided. Please pay the extra and go with a reputable insurer, one who can talk on the phone, rather then Email or chat on site only, and worse still they contact you in their own time when and if they can be bothered. I have raised this issue and a complaint with the Financial Ombudsman Service, and urge anyone else who has had a similar experience from Marshmallow to do the same. Date of experience: October 08th 2023 Reviewed on: 9th October 2023

NCD

Even though all my NCD documents are valid they keep not accepting them and add 600 pounds on top of my 1500 pounds insurance. If there were 0 stars I would give you. Dont try them. Reviewed on: 2nd October 2023

Worst customer service

I recently been a customer of marshmallow and has received an automated email regarding my policy increasing by over 80% when I have no claims bonus for another year and nothing in my policy has changed. I tried to contact them regarding this and then get the most frustrating conversation of my life where I am waiting hours for replies and messages with so many smiley emojis next to them. I kept raising my complaint of how the can justify the increase in my policy of over 80% where I my question don't get answers and them just responding to verify what they can change in my policy to "lower the price" after 3 days of messages to them I have given up and decided to cancel my policy and go with another company and without any shock they can't even waive £30 cancellation fee. Greedy, and absolutely horrifying service. Reviewed on: 30th September 2023

Awful took £30 before my insurance even started?

No one you can speak to on phone awful customer service and robbing company stay well clear should even be able to take people money useless company Reviewed on: 28th September 2023

Worst Customer experience ever

May be a cheap insurance, but you will wait months before you are sorted . I waited 3 month and still don't have car. Completion date changes weekly . Reviewed on: 18th September 2023

Lousy service

Was informed that my renewal had gone through the evening before renewal due. I went on the app to try and stop it renewing at £690 rather than 350 the previous year. Went on price comparison and got it for £290 Marchmallow don't have phones only live chat and email, tried to contact them all day to no avail then received and email saying thanks for renewing! Absolute lousy service avoid!! Reviewed on: 10th September 2023

Dreadful

Nightmare experience of the worst scenario. A third party drove into my parked vehicle and it was a write off. Marshmallow gave instructions for towaway and storage, then cancelled my policy. Reason: my tax payment was days overdue without my knowledge with no notification. I was charged towaway, then billed for full years costs after only 6 months and had to buy a replacement vehicle. No assistance whatsoever. A total disaster! Reviewed on: 6th September 2023

Fraudsters

This is a dodgy company. I paid full year payment but they refused to award 1 year no claims bonus. Demand extra money for no reasons. No customer services number to contact them. They doubled the price saying there is an active claim against my insurance policy where the car has not been involved in an accident. Learnt my lesson from this totally useless company Reviewed on: 26th August 2023

Always happy to assist

Marshmallow were on of the only companies to consider my clean driving history and no claims when moving from another country to England, they also as a result were able to offer me great pricing and options which I am very greatful for and always suggest them for vehicle insurance to everyone I know Reviewed on: 24th August 2023

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