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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.84 (293 reviews)

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1.65

Based on 293 reviews, last reviewed 22nd Jan 2025

100% increase in 5 star reviews

in the past 90 days

41% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024

Latest lowest rating:

1

WARNING: DO NOT PURCHASE INSURANCE FROM MARSHMALLOW I’ve been with Marshmallow Insurance for over 3 years, never made a claim, and always kept my MOT up to date. However, after I was involved in a car a... Read more Reviewed on: 22nd January 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (293)

Review of the Marshmallow, Car Insurance:

AVOID AT ALL COST

I had to change my insurance as my previous one was canceled and their price was the lowest on GoCompare so stupidly I went for it. They asked me for proof of why my insurance was canceled and details and I sent everything within a day. They gave me 7 days to reply. They responded 4 days later. Canceled my insurance, gave me until midnight to find another insurer when they canceled at 18:20. No phone lines. No one responded on chat. No communication . 130£ cancelation fee. And they accused me of fraud when I sent them all the necessary documents and completed the information fairly. They are scammers avoid them Reviewed on: 19th November 2024

Will not pay for my car to BMw for repair, not willi...

Will not pay for my car to BMw for repair, not willing to pay for original BMW Parts and Paint. Terrible customer service! Reviewed on: 30th September 2024

Zero zero zero.

Zero zero zero. I insuranced my car and they asking some documents I sent the documents after few day I received an email saying they going to cancel my insurance, the worst thing they charge me one month payment for 3 days zero no contract number as the company in USA BOT IN UK my advice don't go with it Reviewed on: 21st September 2024

One hell of a horror story: Marshmallow Car Insurance

This is one hell of a horror story with Marshmallow insurance This is one hell of a horror story We had an accident at the beginning of June, don't get me started on the 6 hours wait for the truck to pick our vehicle up, or the fact that I couldn't find the insurance as they're stupid enough not to have any words related to car insurance or your number plates sent to your emails for you to find them at the time of accident. These are minor issues. The horror started when we wanted our courtesy car. They said they can only give it to us when inspected by repair garage. They initially said the car is most likely written off. It took them 6 weeks to deliver it to repair/inspection garage, where they said it's been deemed repairable, and the garage said they've been instructured not to give us one, it took another 10 days to give us a courtesy car to sort out the confusion on Marshamllow's part. Then while using the car on a short trip, the repair company called to say they've been told the car is written off and needs to be returned within 48 hours otherwise else... HORRIBLE So we returned early and handed over the car. Now we need to contact them so they let our lease company about it to sort it out for us to stop paying insurance and lease fee of the car. 1 week has passed and they don't respond to anything This is CRIMINAL. 4 months and still not settled and charging me at the same time, asking for docs such as V5 which I don't have as it's a finance lease AVOID at any COST. Reviewed on: 19th September 2024

Disgusting and absolutely unacceptable customer serv...

Disgusting and absolutely unacceptable customer service! Purchased Marshmallow insurance ,provided all of the required proof of address and etc,had it for around two weeks. Through the live chat(as they don't even have a number where you can call) confirmed that everything is fine and my car is insured and I can drive now safely,charged me £349.06 for the first payment,and then sent me a text that I did not provide them proof of address (thanks god I made a screenshots confirming that I did it!) This company gave a time till midnight to provide them document and if not they will cancel my policy ,I spent whole day of my holiday to upload documents again and it was keep showing "upload failed",therefore I contacted live chat AGAIN and no one responded and assisted me ,they just cancelled my policy! Also tried to sent many emails with official complaint-no one cares! P.S they also did not bother to give me my money back ,but in the app it says they refunded part of it :) which is absolute lie ! 0 stars,worst experience ever!! Never ever deal and get insurance with this company! Sorry for my emotions,but please avoid this company! Reviewed on: 11th September 2024

very poor communication.

very poor communication. waited 6 hours. bad insurance conditions. hidden payments. I do not advise anyone. Reviewed on: 30th August 2024

Worse decision I have ever made

I got a good quote from them. They asked me for evidence to which I provided before my deadline ….. they did not respond until the day of the deadline which was asking for top up money and after that same hr they cancelled my insuarance. They say they accommodate every one but after you pay u can never get in touch with them. Reviewed on: 29th August 2024

Best one

Nice and easy everything is through app. Reviewed on: 23rd August 2024

SCAM. AVOID

SCAM. AVOID Very bad experience. Each year they increase the insurance premium to outrageous amounts. This year just before my insurance premium renewal a claim was opened (strange coincidence...) claiming that I was involved in an accident in a part of the UK that I've never been... This erroneous claim has been open for months despite me following up multiple times Very unprofessional. Avoid. Reviewed on: 20th August 2024

Pls avoid Marshmallow, it's fraud.

Pls avoid Marshmallow, it's fraud. I made my monthly premium payment, it was automatically deducted as cancellation fee without my consent. my £143 IS GONE. Reviewed on: 16th August 2024

Cancelling insurances for fun

I'm a young driver, getting insurance quotes are already hard and pricey. they gave me an insurance and then cancelled it although I provided them with the evidence they've asked for. They did not give me a choice to appeal or replied to my emails on time, it was only after they cancelled it with a few hour notice. They don't have a phone line or an office address where you can visit, only live chat which they never responded to me on as well. Now my name is written off in the system as cancelled, I can't get any insurance anymore although I haven't done anything fraudulent. This is extremely damaging and distressful. I'm now reporting the company to the Financial Ombudsman. Because of their attitude and lack of response, it almost as if seems that they wanted to cancel me even though I have sent them valid evidence, I am reluctant to think this way normally but, I can now say that this also feels to be a racially motivated stance. Reviewed on: 15th August 2024

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