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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (294 reviews)

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1.65

Based on 294 reviews, last reviewed 26th Jan 2025

100% increase in 5 star reviews

in the past 90 days

32% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024

Latest lowest rating:

1

FROM THESE SCAMMERSago**STAY AWAY FROM THESE SCAMM FROM THESE SCAMMERS ago **STAY AWAY FROM THESE SCAMMERS** **STAY AWAY FROM THESE SCAMMERS** Bought my insurance with them in December, they asked for ... Read more Reviewed on: 26th January 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (294)

Review of the Marshmallow, Car Insurance:

BEWARE! Avoid at all cost

BEWARE! This company is awful and tried to deny my claim and put me in tens of thousands of pounds in debt. It was only after the intervention of the financial ombudsman and over a year that my claim was successful. They thought it every step of the way and attempted to ruin me. Words cannot describe how grateful I am to the Financial Ombudsman Service for their help. Please if there's anything I do in this life that's good, I want it to be that I prevent at least one person from making the same mistake as me. Please do not use Marshmallow Insurance Limited! You can look up the decision against Marshmallow on the Financial Ombudsman's website. Reviewed on: 22nd October 2024

Cancelling insurances for fun

I'm a young driver, getting insurance quotes are already hard and pricey. they gave me an insurance and then cancelled it although I provided them with the evidence they've asked for. They did not give me a choice to appeal or replied to my emails on time, it was only after they cancelled it with a few hour notice. They don't have a phone line or an office address where you can visit, only live chat which they never responded to me on as well. Now my name is written off in the system as cancelled, I can't get any insurance anymore although I haven't done anything fraudulent. This is extremely damaging and distressful. I'm now reporting the company to the Financial Ombudsman. Because of their attitude and lack of response, it almost as if seems that they wanted to cancel me even though I have sent them valid evidence, I am reluctant to think this way normally but, I can now say that this also feels to be a racially motivated stance. Reviewed on: 15th August 2024

Auto renewing and refunding partially after a long time

They auto renewed my insurance and would not provide me a contact number to call and cancel. They didnt send me any postal correspondance to inform me. They took out over 1000£ as premium from my bank account. Only chat facility available to corresspond which is slow. I cancelled the insurance over chat immediately (within cooling off period) but they still charged me £30 admin fee. They also gave me a huge bill for 2 days' insurance they charged pro-rata. Raised a complaint and they took months to respond. They didnt do anything. They took a long time refunding the money as well and still charged Admin fee (even though I was withing 7 day cooling off period). Thieves. Stay away from them Reviewed on: 14th August 2024

Very poor customer service they charge me for renewa...

Very poor customer service they charge me for renewal which I didn't Guys becarefull they r scam I don't recommend all Reviewed on: 5th August 2024

It is a scam

No costumer service. You can’t contact them in any way. You can’t change or cancel your policy. They don’t give you any support. It is just a scam. I have been for 6 days waiting for them to answer me in their chat and nothing I have sent a complaint email and also nothing. Reviewed on: 2nd August 2024

Is very bad customer service I provided my proof of...

Is very bad customer service I provided my proof of address and they cancelled my policy with out any riesen and there is no one available to speak or explain my situation Reviewed on: 31st July 2024

Very bad experience dont go to this company

Very bad experience dont go to this company Reviewed on: 29th July 2024

Totally unresponsive customer support. Avoid.

No way to contact them except their automated online chat. If you need something not covered by autobot then if says it's sending you to customer support. Been waiting 3 days for a response. All I get is automatic 'sorry for delay' message every few hours and at close of business. Hope I never have to make a claim. Cannot recommend this company even though they were competitive on price when I first signed up. Reviewed on: 27th July 2024

Terrible Experience - Avoid at All Costs!

I had an absolutely dreadful experience with Marshmallow. This company will cheat you out of your money without any hesitation. From the very beginning, the service was terrible. They lured me in with seemingly competitive rates, but once I signed up, everything went downhill. The customer service was unresponsive and unhelpful, making the whole process a nightmare. I felt completely unsupported and scammed. If you value your time, money, and peace of mind, steer clear of Marshmallow. This company is a complete rip-off and should be avoided at all costs! Reviewed on: 26th July 2024

Customer service terrible.

Customer service terrible. Cannot speak to anyone and I have been waiting for 3 days to get a response to their ‘chat’ and still nothing. Emails are unanswered. Reviewed on: 18th July 2024

Don’t go in this company they are make fool please t...

Don’t go in this company they are make fool please try another company it’s very good my personal experience Reviewed on: 17th July 2024

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