Smart Money People Logo

Melton Building Society: Mortgages reviews

4.56
Based on 297 reviews, last reviewed 19th Feb 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
80%
See only 4 star reviews
10%
See only 3 star reviews
3%
See only 2 star reviews
1%
See only 1 star reviews
6%

Latest highest rating:

5

Truely customer centric and want to help Truely customer centric and want to help Reviewed on: 19th February 2026
Mike 's avatar
Mike

Latest lowest rating:

2

In 5 years of having a mortgage with The Melton have... In 5 years of having a mortgage with The Melton have never been able to call heir customer service line and actually speak to someone directly. You h... Read more Reviewed on: 6th December 2024
Craig W's avatar
Craig W

About this product

Finding the right mortgage product can be a complicated process, but we want to make this easier for you. We collect the Melton Building Society mortgage reviews to help your decision-making process.

The Melton Building Society is a mutual organisation that offers a range of mortgage products. It’s important to be confident that you understand the terms, conditions and interest rates of the product. If you’re unsure or need any other assistance, always consult the lender or an independent advisor.

Are you interested in Melton Building Society mortgages? Find out what existing mortgage holders have to say about the lender and its products by reading our reviews. Learn which mortgage products they have and how satisfied they are so far. Learn more about the application process and how smoothly it ran. Find out if they would recommend the lender to family and friends. All of this and more can be found in our Melton Building Society mortgage reviews.

Have you had experience with Melton Building Society mortgages? Write a review on Smart Money People to help others just like you secure their new home. Tell us why you chose this lender and if you’ve been satisfied with your decision. How did you find the application process: was it easy to understand? Share any experience you’ve had with the customer service team. Would you recommend the lender to family and friends? Write a review for the Melton Building Society mortgages today.

Melton Building Society Mortgages reviews (297)

Review of the Melton Building Society, Mortgages:

Efficient underwriting

5
I had a complex case and the underwriter understood the complexity with ease Reviewed on: 16th April 2021

Great service

5
You supported us through our self build, when others wouldn’t. Very easy to contact by phone or email, always professional and friendly Reviewed on: 16th August 2022
Reply from Melton Building Society It's great to hear this. Thanks Tim! Response date: 19th August 2022
Melton Building Society's avatar
Melton Building Society

excellent service

4
really helpful. great to deal with a business which understands its customers. a real personal element to the service. particular thanks to Billy Reviewed on: 16th August 2022
Reply from Melton Building Society We are delighted we could help! Response date: 19th August 2022
Melton Building Society's avatar
Melton Building Society

Completely unprofessional: do not use this company!

1
Impossible to contact. When you do they are very unhelpful. No relationship manager or direct lines for brokers or solicitors, everyone just calls the same number which clearly just leads to chaos. We are supposed to be moving tomorrow and they are not answering the phone to confirm that the funds will be released. And this is not the first issue we have had. Just getting the mortgage offer took ages with delays on our chain. I cannot say this enough, please for the good of your stress levels, do NOT use this company! Reviewed on: 11th August 2022
Reply from Melton Building Society Thank you for your feedback. Please email marketing@mmbs if you'd like to discuss this further. Response date: 19th August 2022
Melton Building Society's avatar
Melton Building Society

Ridiculously slow to process mortgage applications

1
2 months+ I waited for a decision on my mortgage application! The most agonising, frustrating wait I've ever endured... and for something as important as this. Everything fell through and I was left with no other options. Oh, and I got stung for ~£439 in fees and still trying to find out if this will be refunded, but I can't get through to talk to anyone...! Avoid at all costs, I know things are 'difficult' right now but the 2 months wait seriously affected my mental well-being... disgraceful. Reviewed on: 10th August 2022
Reply from Melton Building Society Thank you for your feedback, please email [email protected] if you'd like to discuss this further. Response date: 19th August 2022
Melton Building Society's avatar
Melton Building Society

Brilliant, fast service

5
Melton Building Society offer wonderful UK-based customer service that is streets ahead of the awful overseas-based, call bouncing, on-hold nightmare that is usual for British lenders. The agent we spoke to today (Billy Dexter) understood exactly what we needed and was polite and very efficient in sending and acknowledging documents sent. Thank you Melton! Reviewed on: 4th August 2022
Reply from Melton Building Society We are delighted we could help! Response date: 19th August 2022
Melton Building Society's avatar
Melton Building Society

Always fast efficient human service

5
Been with the Melton for several years. Always answer the phone with a human, quick straight forward response, and as importantly competitive products. Reviewed on: 2nd August 2022
Reply from Melton Building Society Thanks Guy, this is great to hear! Response date: 2nd August 2022
Melton Building Society's avatar
Melton Building Society

Easy and helpful

5
Billy was really helpful and friendly over the phone and we got my re-mortgage sorted out quickly Reviewed on: 1st August 2022
Reply from Melton Building Society Fantastic news, pleased we could help! Response date: 2nd August 2022
Melton Building Society's avatar
Melton Building Society

Melton Building Society Branch Review

5
Likes to be able to speak to someone in person Reviewed on: 31st July 2022

Melton Building Society Branch Review

4
More information new mortgages, not just the deals you offer Reviewed on: 31st July 2022

Melton Building Society Branch Review

5
We have been really pleased with every interaction with melton. The only reason we left was we required additional leanding for renovations but you would not leand to us Reviewed on: 31st July 2022

Do you have a different Melton Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Melton Building Society?

    View all products