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Melton Building Society: Savings reviews

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4.69
Based on 2,297 reviews, last reviewed 2nd Sep 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Great Building Society First visit to this branch to open an account and was very impressed. I was served by Charlie who was really welcoming, very efficient and had grea... Read more Reviewed on: 14th April 2025
Eve's avatar
Eve

Latest lowest rating:

2

Be prepared to waste your time on the phone Very frustrating trying to deal with them: sent a secure message because that’s the channel I prefer because I’m busy during the day at work, yet the ... Read more Reviewed on: 2nd September 2025
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MB1988
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About this product

The Melton Building Society savings reviews can help you to find out more about life at The Melton Building Society. How easy is it to contact The Melton? And how friendly are they? Our Melton Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Melton Building Society Savings reviews (36)

Competitive rates but archaic application process

3
Opening a new savings account as a new customer felt like a return to the 1980s. Application was via post including a cheque. I received account details via post, but had to phone to request an online sign-in password. Line was busy, so they called me back several hours later. Customer support staff member was nice and helpful, but the whole process was dated and inconvenient in a modern digital world. Reviewed on: 3rd April 2025
Chris Smith's avatar
Chris Smith

In branch service review

3
Disappointed that the interest rate on the account dropped by 0.5% after opening, 0.25% expected in line with base rate reduction. Reviewed on: 24th December 2024

In branch service review

3
I received 3 letters within 3 days - not very efficient, why can't you put it all together in one letter? No other savings account that I hold operates like that. Reviewed on: 15th November 2024

In branch service review

3
The reduction in interest rate to 2.7% on your Jubilee Regular Saver was a disgrace to the memory of the late Queen. Reviewed on: 25th October 2024
Verified Member's avatar
Verified Member

Misleading information supplied within covering letters

3
Although I have been more than happy with all conversations to date with members of the savings team, I do feel the letters sent out (I have experienced this on two separate occasions) sometimes come across to be extremely misleading and rather than being factual, they information supplied is fictitious. One example is when they ask for a review to be submitted on their website, they ask the member to click on the 'How did we do?' section at the top of the page, but there is no such section and this is not the best way to demonstrate efficient customer service. Reviewed on: 17th October 2024
Handy Andy's avatar
Handy Andy
Reply from Melton Building Society Hi Andy, thanks for your feedback. This is something we have taken on board and made the necessary amends. Response date: 7th November 2024
Melton Building Society's avatar
Melton Building Society

In branch service review

3
My account was opened in a wrong name. I was therefore given a wrong account number (as this contains 3 letters of Surname) by phone and followed by passbook. They then realised mistake and changed account number but I was not informed and had already arranged a standing order. Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member

In branch service review

3
I suggest more consideration given to use of more robust packaging for postal material as it has lots of damage and tape was used suggesting the lack of stability was known. Luckily the savings payment card was still inside. Reviewed on: 23rd September 2024
Verified Member's avatar
Verified Member

In branch service review

3
The product I had was a Jubilee Regular Savings Account. I was locked into a poor interest rate so stopped paying into mid-term. I note you no longer offer regular savings accounts now that interest rates are higher. Reviewed on: 23rd September 2024
Verified Member's avatar
Verified Member

In branch service review

3
Website could be more user friendly for the older generation - it needs to be more clear, concise and legible. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member

Melton Building Society Branch Review

3
The online software is not customer friendly. Reviewed on: 26th January 2024
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Verified Member

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