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Metro Bank: Business Banking reviews

Name: Business Banking
Rating: 4.77 (2236 reviews)

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4.77

Based on 2,236 reviews, last reviewed 18th Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It’s always been easy with metro bank transactions a... It’s always been easy with metro bank transactions and transfers Reviewed on: 9th January 2024

Latest lowest rating:

1

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON Reviewed on: 18th February 2025

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About this product

Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Metro Bank Business Banking reviews (2236)

Very

Was one good experience to open bussines bank account Reviewed on: 10th April 2021

Business banking- supporting small businesses with ease & a welcomedsmile

In 2017 I decided to take a leap of faith and set up my limited company as I had just won a contract of work. Given the pace at which this had happened, I was propelled into finding a bank that would rapidly set up my account and support me on this journey. I had visited a couple of British high-street banks, was not telephoned back by one and the other said that I had to wait several weeks. I then visited Metro bank on Tottenham court road, London. In less than two hours a business manager set up my account and a savings account and provided me with all the necessary information that I needed to share with my client. There was no waiting, ifs and buts and I felt that they truly valued my business, despite me not having a track record with them. To date, my business has grown from strength to strength and Metrobank has been with me all the way. Reviewed on: 10th April 2021

Great services

Quickest services in U.K ! Everytime good collaboration. Staff friendly and professional. Reviewed on: 10th April 2021

Coin machine

It the best bank Cause it has coin machine Reviewed on: 10th April 2021

Customer Service Wows

Customer service wows. A last-minute dropout and our head of sales drops everything, rolls his sleeves up, and goes straight out the office to fulfill the role. At times like these, no job is below anyone at all. Well done Dean Bond. Then another wow. After washing my online banking dongle thingy and rendering it useless, I call Metro for a replacement and one will be sent to me next day delivery, fab. But I miss the post and it'll be sent to me by Friday. I need to pay everyone today, Thursday. Cue Abi Bowden who goes up and beyond to deliver my new dongle to me. Two amazing examples of sublime customer service and a reminder to do the same within my businesses. #customerservice #learningculture #lifetimelearning As posted on my LinkedIn Profile https://www.linkedin.com/posts/theneilobrien_customerservice-learningculture-lifetimelearning-activity-6702187995694407680-zdfK Reviewed on: 9th April 2021

A better way to do Business banking

We've been really impressed with the way that Metrobank look after their clients, they've solved many of the issues that the main stream banks have got wrong for years. Reviewed on: 9th April 2021

Effecient

Fantastic service and very easy to open and maintain Reviewed on: 9th April 2021

Always there to help

Best bank we have every used for our business, they have a local branch and will always go the extra mile to help, keep it up. Reviewed on: 9th April 2021

Great Company

I can not rate Metrobank highly enough. Their personal service which is round the clock is beyond anything I've ever experienced before. Their products are transparent and clear to understand offering an excellent range to meet everyone's needs. Their customer service is just like i experienced when working abroad in the states and it really shows that this company has carried forward the ethos over here in the UK. The flexibility of being able to pay in over the counter (which doesn't have screens normally but given covid does) adds the personal touch or if you prefer to pay in/withdraw via a machine this option is also viable. Managers are visible within the branch, staff are visible upon entering with meet and greets which adds the personal touch and makes you feel welcome. I have banked with ALL of the high street banks and never before have I had such fantastic customer service or found it so easy. The times I can tell you when I've alked into other highstreet banks and NO ONE was visible, not a single human was to be seen they were hidden at the back. This isn't the way forward, people need to talk to staff sometimes to ensure that things are going as they should be or that they are heading in the right direction. My business prides itself on contact, personal touches and knowing our customers individually, banking with MetroBank continues our business ethos. Products are fantastic, we have a business online account and savings, the manager and business account managers are on hand to help when needed to answer questions or offer advice, we have regular meetings where they just touch base to see that what they're doing as a bank is working for us. In 11yrs of running this business and 22yrs of being in the business never before have i had this level of customer service. FABULOUS company to be looking after my money and my business Reviewed on: 9th April 2021

Simple and nice to use

Great experience using Metro Bank, easy to use, branch open during weekends and available after 17:30 Reviewed on: 8th April 2021

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